Product User Community

When hovering over the dropdown, the legends are lingering making it hard to find and click on correct time series. Happens when creating calculations in Charts. 

Team, I am trying to schedule math functions, specifically addition of 4 tags and averaging of 4 tags.These need to run specifically at 10:05am as these are totals that are reported once a day, at approximately 10am EST.How can this be done and make these values available for use in Grafana? Thanks for helping!

I am not able to login/access CDF workspace in the last few days using my work email id which I used for registering. I am able to access the Cognite courses though. I was able to access workspace during early days of last week.PFB error message I received during my attempt to workspace accessAADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I have a data model in CDF (for sales/demo purposes) that is in SpaceA and i populate with data in “CustomerASpace”, “CustomerBSpace” etc.I’ve used this approach for only 1 customer and has worked well. (used “cornprocessing” space)Today I populated data (new assets/timeseries) assigned to a different space (ketchupspace).I use a custom streamlit app to ingest CSVs and write to the pre-existing model.The new entities can be seen in both the streamlit app and the data model UI directly. However these new entities do not show in Search using a new Location pointed to the data model and “ketchup” space. If I switch the location in Search to the previous/1st location, it works fine.Any ideas are appreciated. If this is not clear and you need more info, let me know.Chris

When using the industrial tools → search functionality. it’s not so untutitive that apply is not clickable when i want to remove filters on datamodels and search in all models.One would expect the user to be able to apply, cancel implies i do not select a filter on “all” and instead go back to my previously selected filters

Hello, Can someone help with the below issue? Customer installed the FT DataMosaix SQL Extractors last year and the subscription ran out in November.The customer purchased a new entitlement in February. For some reason my extractors have not been able to push data from the site SQL server to the Cognite RAW database since Feb. 8th 2026.What can I do to correct this connection problem?Please see the attached file word doc with the customer’s ODBC check results. Regards,Henwill BalladaresRockwell Automation    

I'd like to inquire about the current status of the monitoring functionality in the workflow orchestration. Specifically, I'm interested in the setup for notification emails. It would be helpful to know if we are able to receive notifications in the event of a workflow failure. Could you please provide an update on this?

Working with a hybrid model and creating node mappings using the following API:https://api-docs.cognite.com/20230101/tag/3D-Asset-Mapping/operation/create3DMappingsImplemented the CreateAssetMapping3DDmsBody to create the node mappings.However, when attempting to retrieve the list of node mappings along with their DMS instances, the response consistently returns an empty list. (Get 3D asset mappings, with query parameter getDmsInstances=true)Has anyone encountered this behavior or knows why mappings created through this endpoint are not appearing when queried? Any insights or guidance would be greatly appreciated.Thank you!

Hi! We are building a Bayesian model using PyMC with a JAX backend, and want to run this model continuously on new incoming data inside a Streamlit App hosted in Cognite Data Fusion. As the library depends heavily on compiled extensions, there are no pure Python wheel for this. Is there an alternative approach for running PyMC models?Thanks!

Hi,I tried to create timeseries using SDK and i want to create using the instanceID as below: but i got this error:What is the correct way to create timeseries using instance? Thanks

I have a problem with retreiving data with the Python SDK. In a time series I have a data point for 2026-03-11 13:45:00 with the value “0.0”. If I retrieve it without any aggregation, it is (as it should be) “0.0”. If I retrieve it aggregated to a 15min resolution with “average” aggregation, it becomes “0.5”. Both “max” and “min” aggregations however give “0.0” - as should be expected. So there seems to be something off with the “average” aggregation. See screenshot for the case:  Is this a known behaviour?

Button to close window disappears when browser window is too small. It is quite inconvienient that the “close” button is one that disappears. Is this by design or a UI bug?

On the platform, when we have more than one annotation on a file, if they are very close to each other (overlapping by a pixel or two), the platform shows the overlapping box so we can select the correct annotation.I understand this as a bug.See the images below:The tags PB2885C and XA2885C are very close to each other. The overlap between them is barely noticeable.However, when you click on either one, both tags appear in the overlapping box:I’ve seen this happen every time we have annotations that are very close to each other.For a better user experience, it would be ideal if, at the moment of the click, the platform could understand that only one annotation is actually inside the click area.This would prevent the overlapping box from appearing and would solve the issue.Is this something we can have fixed?

Dears, How can we get the filled checklist in Infield exported for example in excel format for reporting purposes or archiving, InField's filled Checklist reports (including messages, Notes, and checkboxes) as excels is there a way to have it though an API, or is this feature coming soon? Appreciate you help in this since it’s urgent need.  Thanks!Fatima  

I have a bit of a conundrum here. I am trying to visualize the daily and weekly averages of a time series in Azure Managed Grafana v11.6.3 using the CDF datasource. Raw data is strictly on hourly resolution, and provided in CET/CEST. Grafana is set to browser tz (i.e. CET/CEST). I need the daily average to align with CET midnight (=23:00 UTC). I use these synthetic series parameters: aggregate='average', granularity='24h', alignment=82800000 (82800000 aligns the datapoints to the correct hour if I do aggregate='step_interpolation', granularity='1h'). The returned value is neither the UTC day average or the CET day average. It is exactly the average of the two. So from what I see it seems to be a 30-minute shift/interpolation in the backend. Case in point: CET day average for a specific day is 158,67, while its UTC equivalent is 159,83 (see screenshot). Neither value is found in Grafana for that day at 00:00 - here I see 159,25. Which coincidentally is equal to (158,67+159,83)/2. The ti

As part of the hands on part of the CDF Fundamentals course, I have parsed the pdf but cannot preview it or see its contents when adding it to canvas. After parsing I could also not see the Mapping tab and hence also not “verify” the matches in the diagram. Can anyone assist?

My site has pumps that have two vibration sensors mounted on each pump. Due to harsh cryogenic environment, these sensors often throw off spurious readings.I wrote a fx calculation to develop a 2oo2 voting logic system for vibration alerts on a pump. The code includes logic to weed out the initial high vibration recorded during startup. I saved and scheduled the calculation and chose it to run once every minute (vibration sensor scan rate is 1 second on the chart).The problem is that although the calculation works correctly on the chart display and my calculation ‘flag’ goes to 1 when both sensors exceed my defined threshold value, MONITORING ALERTS configured on the scheduled calculation NEVER GET TRIGGERED and no email alert notifications are received. I need to know what I am doing wrong and how to fix it. 

Hello! I have got a new phone and am not able to restore microsoft authenticator from its backup.Could someboday please reset the MFA Access so that I can set up the authenticator again?

We have configured Asset Centric Location Filter based on the required Dataset Ids. No Asset Subtrees or External Id Prefix are used for the Filter. On the applying the Location Filter on Industrial Tool search, the UI list all the required assets. However, when we try to switch from LIST to HIERARCHY view the UI is unable to render the hierarchy view correctly.The error message in network logs states - <Request had 1 constraint violations. Please fix the request and try again. [<list element> must not be null]>In the request payload could see the parentIds are set to null which could be causing this error.NOTE: If I manually select all the hierarchy levels using the filters option - the hierarchy view works.

When doing the exercise “Valve mileage use case” of the Domain Expert training in CDF, this error appears (in Portuguese):It says:Competências necessáriasEntre em contato com seu administrador do CDF para solicitar as seguintes competências: timeSeriesAcl:WRITEIn English:Required SkillsContact your CDF administrator to request the following skills: timeSeriesAcl:WRITE Basically, someone should give me the timeSeriesAcl:WRITE permission. But who?   

I have got a new phone and am not able to restore microsoft authenticator from the backup on it.Please reset the MFA Access so that I can set up the authenticator again.

I have Cognite Hub Account configured in Authenticator App on my phone since some time. Recently I have installed the Authenticator also on an iPad. The CogniteHub account appears on the list , however it wants me to log in. And I can’t remember the password. Is there  a way to get the password from the Authenticator on my phone?

Lineage doesn’t work. You click on it and it shows for 1 second, before you get this screen. Multiple people gets the same error. 

In Charts, when choosing a core data model as your source, Events are disabled preventing the choosing of core model “CogniteActivity” as “events” to overlay timeseries data from CogniteTimeSeries.Is this functionality on the roadmap and if so, when can we expect?  

Hi Team,I'm using the Cognite Toolkit to test the CDF download raw functionality. I’ve observed that the download process fails when the staging database name contains a special character such as :.For example, if the database name is state:odbc, the cdf download raw command fails because it attempts to create a temporary folder with the same name as the staging database. Since : is not a valid character for directory names, the folder creation fails.Additionally, when I try to download the raw data from another database (without special characters), three files are created in the temporary directory:.Table.yamlManifest.yamlRawRows.ndjson.gzCould you please confirm if the RawRows.ndjson.gz file is expected, or should the output be in .csv format?