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Reset MFA Access

  • February 3, 2026
  • 2 replies
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Hello! I have got a new phone and am not able to restore microsoft authenticator from its backup.

Could someboday please reset the MFA Access so that I can set up the authenticator again?

Best answer by Mithila Jayalath

​@Guillaume Chevet I have reset your MFA now. Can you please try to re-register by logging into your account?

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      Mithila Jayalath
      Seasoned Practitioner
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      • Mithila Jayalath
      • Seasoned Practitioner
      • Answer
      • February 4, 2026

      ​@Guillaume Chevet I have reset your MFA now. Can you please try to re-register by logging into your account?

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      Hi Mithila, I confirm that it is working now, thanks a lot!

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