Terms & Conditions

Cognite Hub is provided by Cognite AS (“Cognite”) as a place for discussion of everything related to your Cognite products and services. The following rules and guidelines are presented here so that you know what is expected of you and what you can expect from other users.

By accessing this website, you acknowledge acceptance of these terms and conditions. Cognite reserves the right to change these terms and conditions from time to time at its sole discretion. The at all times applicable terms and conditions apply to your visits to Cognite Hub.

General guidelines

We are here to help. If you are new to Cognite Hub and are unsure about anything, just ask! The Cognite moderators and other users are happy to help.

For everyone's benefit, please stay on-topic. Please refrain from discussing personal matters, abusing any company or product, or from posting in a manner unrelated to Cognite’s products and services. Do not post any information that you do not wish to make public. Any information that you post can be obtained and used by others. You post at your own responsibility.

Stay courteous. Everyone wants to have a positive experience on Cognite Hub - so make sure that you are not detracting from anyone else's experience. In particular, refrain from posting anything unlawful, libelous, defamatory, inflammatory, obscene, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, or otherwise objectionable or injurious to third parties. Your opinions are always welcome, but personal attacks and harassment on Cognite Hub is not acceptable.

Keep it spam-free. Cognite Hub is provided as a service to Cognite customers and is not intended for the promotion of third party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

Keep it legal. It is unacceptable to post any material (i) that would infringe on any patent, trademark, copyright, or other proprietary rights of any party or disclose any trade secret (or other confidential information), (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.

You will need to register to use Cognite Hub. You should only register one account. Cognite’s Privacy Policy contains guidelines on how Cognite collects, uses and protects personal information. Should you chose to leave your company, we will delete your user, unless you start working for one of our other customers or partners and would like to have your profile transferred to that company.

Cognite retains the right to remove content and limit users' access. Cognite does not generally edit, monitor or pre-screen content posted by users on Cognite Hub. However, Cognite retains the right, at its sole discretion, to limit any users' access to Cognite Hub and to remove material that, in Cognites' sole judgment, does not comply with these Terms & Conditions, or that is otherwise inappropriate, harmful, objectionable, or inaccurate. Moderators may take any action they deem necessary in their own judgment to support the Terms & Conditions. Such actions may include editing or deleting material and temporary or permanent banning of individual users.

To report violations, please use the Report Inappropriate Content feature or contact the Cognite Community moderators at: hub@cognite.com. Please include the message board name and a link to the relevant post.

Private messages and moderator actions

Moderator actions and the contents of private exchanges with moderators, staff members and administrators should not be shared or discussed on the public forums. Such material will be removed by moderators. If you have questions or comments regarding moderator actions, contact the forum moderators through private message or by sending an email to hub@cognite.com.

Limited License

Cognite hereby authorizes you to copy materials published by Cognite on this website solely for non-commercial use within your organization in support of Cognites products. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark, copyright or any other intellectual property right of Cognite or any third party. Users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on the site for any public or commercial purposes.

Content included on this site and provided by or on behalf of Cognite (including but not limited to text, graphics, logos, images and forum posts) is the exclusive property of Cognite. Cognite will not share any of the information you post in Cognite Hub outside of the community without your permission.


The trademarks, logos and service marks ("Marks") displayed within Cognite Hub are the property of Cognite or other third parties. Users are not permitted to use these Marks without the prior written consent of Cognite or such third party which may own the Mark. "Cognite" and all Cognite product names are trademarks of Cognite.


The Cognite Cookie Policy is defined in our Privacy Policy. You do not need to have cookies turned on to view forum postings. However, with cookies turned off or if you do not accept the cookie from the forum, you will not be permitted to sign in to Cognite Hub to post content or respond to postings.

International Site Use

All community content is in English.

Links to Third Party Sites

Cognite Hub may contain links to third party sites. Access to any other internet site linked to this website is at the user's own risk and Cognite is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Cognite provides these links merely as a convenience and the inclusion of such links does not imply an endorsement. Any links posted by you are subject to all terms and conditions like any other type of content posted on Cognite Hub. You may not post a link that directs users to any content or information that would constitute a violation of these Terms & Conditions.

Access to By Invitation Only/Secure Areas

Access to by invitation only and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.

Cognite Employees

Cognite employees are required to adhere to the Employee Guidelines.