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I am not able to login/access CDF workspace in the last few days using my work email id which I used for registering. I am able to access the Cognite courses though. I was able to access workspace during early days of last week.PFB error message I received during my attempt to workspace accessAADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Hello, Can someone help with the below issue? Customer installed the FT DataMosaix SQL Extractors last year and the subscription ran out in November.The customer purchased a new entitlement in February. For some reason my extractors have not been able to push data from the site SQL server to the Cognite RAW database since Feb. 8th 2026.What can I do to correct this connection problem?Please see the attached file word doc with the customer’s ODBC check results. Regards,Henwill BalladaresRockwell Automation    

We are committed to continuously improving your experience in Industrial Canvas. Our goal is simple: help you generate value faster through a seamless, uninterrupted workflow—eliminating the friction of slow load times and performance lag. With our March release, Industrial Canvas now loads 50% to 70% faster on average. We’ve also reduced memory usage by up to 70% during loading, even for your most complex canvases. We look forward to hearing your feedback!Best,Andreea

I'd like to inquire about the current status of the monitoring functionality in the workflow orchestration. Specifically, I'm interested in the setup for notification emails. It would be helpful to know if we are able to receive notifications in the event of a workflow failure. Could you please provide an update on this?

Working with a hybrid model and creating node mappings using the following API:https://api-docs.cognite.com/20230101/tag/3D-Asset-Mapping/operation/create3DMappingsImplemented the CreateAssetMapping3DDmsBody to create the node mappings.However, when attempting to retrieve the list of node mappings along with their DMS instances, the response consistently returns an empty list. (Get 3D asset mappings, with query parameter getDmsInstances=true)Has anyone encountered this behavior or knows why mappings created through this endpoint are not appearing when queried? Any insights or guidance would be greatly appreciated.Thank you!

Innovation happens best when everyone has a voice. Instead of relying on one person to funnel feature requests, Cognite Hub solves the bottleneck by enabling all eyes in your organization - or our global community, depending on your preference - to tap in. Whether you are an admin, a developer, or a daily end-user, this is your official space to share frontline insights and directly influence the Cognite Data Fusion product roadmap. Why Submit Your Ideas? Public Ideas: The Product Ideas board is your dedicated space to share requests with the Cognite product team and the community. Submitting publicly allows others to validate, vote on, and build upon your idea! Private Ideas: Submitting privately ensures that feature requests tied to your unique business goals, confidential internal initiatives, or proprietary workflows stay strictly between your organization and Cognite. Track Your Impact: Want a top-level view of your contributions? Upon request, the community team will share an

Hi! We are building a Bayesian model using PyMC with a JAX backend, and want to run this model continuously on new incoming data inside a Streamlit App hosted in Cognite Data Fusion. As the library depends heavily on compiled extensions, there are no pure Python wheel for this. Is there an alternative approach for running PyMC models?Thanks!

When hovering over the dropdown, the legends are lingering making it hard to find and click on correct time series. Happens when creating calculations in Charts. 

Hi,I tried to create timeseries using SDK and i want to create using the instanceID as below: but i got this error:What is the correct way to create timeseries using instance? Thanks

I have a problem with retreiving data with the Python SDK. In a time series I have a data point for 2026-03-11 13:45:00 with the value “0.0”. If I retrieve it without any aggregation, it is (as it should be) “0.0”. If I retrieve it aggregated to a 15min resolution with “average” aggregation, it becomes “0.5”. Both “max” and “min” aggregations however give “0.0” - as should be expected. So there seems to be something off with the “average” aggregation. See screenshot for the case:  Is this a known behaviour?

Button to close window disappears when browser window is too small. It is quite inconvienient that the “close” button is one that disappears. Is this by design or a UI bug?

Hi everyone, At Cognite, we strive to ensure that every tool in the Cognite Data Fusion workspace meets our high standards for security, performance, and user experience.The Image and Video Management interface (found under the Data Management workspace) has reached a stage where it can no longer be maintained to those standards. To focus our efforts on more robust, integrated data exploration tools, we are initiating a 12-month deprecation period for this specific interface. This means that the Image and Video Management interface will be deprecated on 17 February 2027.What is changing?The standalone Image and Video Management app is entering its sunset phase. This includes: The specialized Map view for finding image and video data. The Annotation tool for images. The integrated Video streaming/viewing interface within this specific app. Note: This deprecation only affects the management interface. Your raw image and video files stored in CDF remain safe and accessible via the API

Cognite documentation powers human and agent workflows with new AI functionalityCognite now offers several ways to bring our official CDF product documentation into your AI-powered workflows.A docs MCP server for live documentation access in your IDE.  SKILL.md capability files so AI assistants understand what Cognite Data Fusion (CDF) can do. An integrated experience on docs.cognite.com that includes an AI assistant that answers questions and cites sources, plus one-click options to send any page to Cursor, VS Code, ChatGPT, or Claude.To use the MCP server and the SKILL.md file, you'll need a compatible AI-powered IDE or assistant (for example, Cursor, Claude, Windsurf, or VS Code with Copilot). To install the SKILL.md file with the skills CLI, you also need Node.js. Docs MCP server: live documentation in your IDEThe Model Context Protocol (MCP) is an open standard that lets AI assistants securely access external data and tools. Cognite's docs MCP server gives your IDE live access to

On the platform, when we have more than one annotation on a file, if they are very close to each other (overlapping by a pixel or two), the platform shows the overlapping box so we can select the correct annotation.I understand this as a bug.See the images below:The tags PB2885C and XA2885C are very close to each other. The overlap between them is barely noticeable.However, when you click on either one, both tags appear in the overlapping box:I’ve seen this happen every time we have annotations that are very close to each other.For a better user experience, it would be ideal if, at the moment of the click, the platform could understand that only one annotation is actually inside the click area.This would prevent the overlapping box from appearing and would solve the issue.Is this something we can have fixed?

Dears, How can we get the filled checklist in Infield exported for example in excel format for reporting purposes or archiving, InField's filled Checklist reports (including messages, Notes, and checkboxes) as excels is there a way to have it though an API, or is this feature coming soon? Appreciate you help in this since it’s urgent need.  Thanks!Fatima  

I have a bit of a conundrum here. I am trying to visualize the daily and weekly averages of a time series in Azure Managed Grafana v11.6.3 using the CDF datasource. Raw data is strictly on hourly resolution, and provided in CET/CEST. Grafana is set to browser tz (i.e. CET/CEST). I need the daily average to align with CET midnight (=23:00 UTC). I use these synthetic series parameters: aggregate='average', granularity='24h', alignment=82800000 (82800000 aligns the datapoints to the correct hour if I do aggregate='step_interpolation', granularity='1h'). The returned value is neither the UTC day average or the CET day average. It is exactly the average of the two. So from what I see it seems to be a 30-minute shift/interpolation in the backend. Case in point: CET day average for a specific day is 158,67, while its UTC equivalent is 159,83 (see screenshot). Neither value is found in Grafana for that day at 00:00 - here I see 159,25. Which coincidentally is equal to (158,67+159,83)/2. The ti

My site has pumps that have two vibration sensors mounted on each pump. Due to harsh cryogenic environment, these sensors often throw off spurious readings.I wrote a fx calculation to develop a 2oo2 voting logic system for vibration alerts on a pump. The code includes logic to weed out the initial high vibration recorded during startup. I saved and scheduled the calculation and chose it to run once every minute (vibration sensor scan rate is 1 second on the chart).The problem is that although the calculation works correctly on the chart display and my calculation ‘flag’ goes to 1 when both sensors exceed my defined threshold value, MONITORING ALERTS configured on the scheduled calculation NEVER GET TRIGGERED and no email alert notifications are received. I need to know what I am doing wrong and how to fix it. 

Hello! I have got a new phone and am not able to restore microsoft authenticator from its backup.Could someboday please reset the MFA Access so that I can set up the authenticator again?

We have configured Asset Centric Location Filter based on the required Dataset Ids. No Asset Subtrees or External Id Prefix are used for the Filter. On the applying the Location Filter on Industrial Tool search, the UI list all the required assets. However, when we try to switch from LIST to HIERARCHY view the UI is unable to render the hierarchy view correctly.The error message in network logs states - <Request had 1 constraint violations. Please fix the request and try again. [<list element> must not be null]>In the request payload could see the parentIds are set to null which could be causing this error.NOTE: If I manually select all the hierarchy levels using the filters option - the hierarchy view works.

An old version(v1.0.something) of PI extractor was setup in a production environment. We stopped that version for about a month and then installed the latest version v4.14 in a new VM. We have specified the backfilling and front filling settings as below but we still can’t see the historical data in CDF, any ideas what would have happened?frontfill: skip: false streaming-interval: 5 delete-data-points: false use-data-pipe: truebackfill: skip: false step-size-hours: 0 to: 0 

When doing the exercise “Valve mileage use case” of the Domain Expert training in CDF, this error appears (in Portuguese):It says:Competências necessáriasEntre em contato com seu administrador do CDF para solicitar as seguintes competências: timeSeriesAcl:WRITEIn English:Required SkillsContact your CDF administrator to request the following skills: timeSeriesAcl:WRITE Basically, someone should give me the timeSeriesAcl:WRITE permission. But who?   

Hello,Please reset my mfa account.nbhatewara@slb.com Appreciate.

I have got a new phone and am not able to restore microsoft authenticator from the backup on it.Please reset the MFA Access so that I can set up the authenticator again.

I have Cognite Hub Account configured in Authenticator App on my phone since some time. Recently I have installed the Authenticator also on an iPad. The CogniteHub account appears on the list , however it wants me to log in. And I can’t remember the password. Is there  a way to get the password from the Authenticator on my phone?

Hello, We have a very big CDF workflow with many parrallel steps. When a step fails, all the steps fails with “404: Session was not found.” (because the failing step deleted the session) all steps are market as failed. It makes debugging and finding the real failing step very tedious ! Any improvement planned for this? Any workaround? Thanks