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January 9, 2026
Solved

Cannot log in to the Cognite Hub account in Authenticator App on another device

  • January 9, 2026
  • 1 reply
  • 39 views

I have Cognite Hub Account configured in Authenticator App on my phone since some time. Recently I have installed the Authenticator also on an iPad. The CogniteHub account appears on the list , however it wants me to log in. And I can’t remember the password. Is there  a way to get the password from the Authenticator on my phone?

    Best answer by Dilini Fernando

    Hi ​@Pawel Soltysik,

    I will create a support ticket so our team can follow up and help you.

    Regards,
    Dilini

    1 reply

    Dilini Fernando
    Expert ⭐️⭐️⭐️⭐️
    Expert ⭐️⭐️⭐️⭐️
    January 12, 2026

    Hi ​@Pawel Soltysik,

    I will create a support ticket so our team can follow up and help you.

    Regards,
    Dilini