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Question

Cannot log in to the Cognite Hub account in Authenticator App on another device

  • January 9, 2026
  • 1 reply
  • 23 views
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I have Cognite Hub Account configured in Authenticator App on my phone since some time. Recently I have installed the Authenticator also on an iPad. The CogniteHub account appears on the list , however it wants me to log in. And I can’t remember the password. Is there  a way to get the password from the Authenticator on my phone?

      1 reply

      Dilini Fernando
      Seasoned Practitioner
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      • Dilini Fernando
      • Seasoned Practitioner
      • January 12, 2026

      Hi ​@Pawel Soltysik,

      I will create a support ticket so our team can follow up and help you.

      Regards,
      Dilini

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