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Question

Unable to login to Cognite Workspace

  • March 31, 2026
  • 1 reply
  • 7 views

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I am not able to login/access CDF workspace in the last few days using my work email id which I used for registering. I am able to access the Cognite courses though. I was able to access workspace during early days of last week.

PFB error message I received during my attempt to workspace access

AADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

1 reply

Mithila Jayalath
Seasoned Practitioner
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@Tatiparthi will you be able to answer to the reply on this post? It will help us to further troubleshoot your issue.