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March 10, 2026
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FT DataMosaix- Connectivity issue

  • March 10, 2026
  • 1 reply
  • 72 views

Hello,

 

Can someone help with the below issue?

 

Customer installed the FT DataMosaix SQL Extractors last year and the subscription ran out in November.

The customer purchased a new entitlement in February. 

For some reason my extractors have not been able to push data from the site SQL server to the Cognite RAW database since Feb. 8th 2026.

What can I do to correct this connection problem?

Please see the attached file word doc with the customer’s ODBC check results.

 

Regards,

Henwill Balladares

Rockwell Automation

 

 

 

 

Best answer by Mithila Jayalath

@Henwill Balladares I’ll create a support ticket for this issue. The support team will get back to you.

1 reply

Mithila Jayalath
Expert ⭐️⭐️⭐️⭐️
Expert ⭐️⭐️⭐️⭐️
March 12, 2026

@Henwill Balladares I’ll create a support ticket for this issue. The support team will get back to you.