Product User Community

May our 3 projects have access to Document Parser as an Ealier adopter ?i have opened this request -  https: //cognite. zendesk. com/hc/requests/18058

what are the typical use cases that Cognite AI can solve Integrated Supply Chain challenges?

I uploaded a PDF maintenance manual into Cognite CDF using:client.files.upload(...)The document is successfully indexed by the Documents Engine.I can confirm that:- client.documents.retrieve_content() works- client.documents.search() returns the document- last_indexed_time is populated- truncated_content contains extracted textExample document metadata:{  "id": 3652062792350259,  "external_id": "HACTL_CSS_Manual",  "name": "HACTL_CSS_Manual",  "title": "Hactl.md",  "mime_type": "application/pdf",  "last_indexed_time": "2026-05-06 14:57:28.531+00:00"}However, Atlas AI still responds with:“I could not find any uploaded maintenance manuals related to wheel carriage troubleshooting in the system.”Questions:1. Does Atlas AI automatically use Documents Search semantic indexing from files uploaded with client.files.upload(), or does it require CogniteFile instances + upload_content()?2. Is Atlas AI document retrieval based on:   - Documents semantic search   - passages/search   - or instanceI

How does asset hierarchy work in CDF?

For metadata on assets (and other object types) in the app UI, the text is capped even though there is a lot of white space. Inconvenient when viewing it on a big screen and expecting to be able to see the whole string.    

Hi, I am struggling trying to find my the description field is empty "-" for my assets (in Data Management > Data explorer > Assets. Looking for the problem I verified the followingsuccessfully imported data into RAW (seen under Data Management > Integrate > Staging)     successfully ran transformations on the RAW table and populated CogniteAssets (seen under Data Management > Data models > Data Management > CogniteAsset)    Any advice would be helpful? 

I follow the Docments for binding files in CDF(client.files.upload_content)After uploading, AtlasAI is indeed able to use the content.However, this file seems to be a chunked TXT document generated from the customer document. I believe this TXT file should follow a certain structure, but I could not find any documentation describing the expected text content structure in the help docs.Is this an industry-standard format, or is the file_content structure arbitrary?It seems that the completeness and quality of the chunk file directly determine the upper limit of AtlasAI’s intelligence and response quality. 

Hello everyone ! Since this morning (3AM Paris time ) we encounter serious problem with our MQTT hosted extractor. Setup- CDF region: West Europe 1- 1 Source (Azure Event Grid MQTT broker, port 8883, TLS cert auth) controlled externally- 1 Destination (single sink, single CDF session)- 2 Jobs (topic filters), both using the same source and same destination:  - xxxx/OUT/xxxxxxx/AA/#  - xxxx/OUT/xxxxxxx/BB/# ProblemSince this morning (~03:00 UTC+1), both topic filters are stuck in connection_error with the following error looping in the event log:Could not establish connection: Mqtt state: Server sent disconnect with reason 'None' and code 'SessionTakenOver'Both jobs were running fine until today. No configuration changes were made on our side. What we tried1. Paused one job to isolate — the other still fails alone2. Paused both, waited 10 minutes, resumed — connects briefly then gets kicked again3. Deleted 10 legacy/unused sinks and 1 old paused job (cleanup) — no change4. Checked Azure

When hovering over the dropdown, the legends are lingering making it hard to find and click on correct time series. Happens when creating calculations in Charts. 

Team, I am trying to schedule math functions, specifically addition of 4 tags and averaging of 4 tags.These need to run specifically at 10:05am as these are totals that are reported once a day, at approximately 10am EST.How can this be done and make these values available for use in Grafana? Thanks for helping!

I am not able to login/access CDF workspace in the last few days using my work email id which I used for registering. I am able to access the Cognite courses though. I was able to access workspace during early days of last week.PFB error message I received during my attempt to workspace accessAADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Hello, Can someone help with the below issue? Customer installed the FT DataMosaix SQL Extractors last year and the subscription ran out in November.The customer purchased a new entitlement in February. For some reason my extractors have not been able to push data from the site SQL server to the Cognite RAW database since Feb. 8th 2026.What can I do to correct this connection problem?Please see the attached file word doc with the customer’s ODBC check results. Regards,Henwill BalladaresRockwell Automation    

I'd like to inquire about the current status of the monitoring functionality in the workflow orchestration. Specifically, I'm interested in the setup for notification emails. It would be helpful to know if we are able to receive notifications in the event of a workflow failure. Could you please provide an update on this?

Working with a hybrid model and creating node mappings using the following API:https://api-docs.cognite.com/20230101/tag/3D-Asset-Mapping/operation/create3DMappingsImplemented the CreateAssetMapping3DDmsBody to create the node mappings.However, when attempting to retrieve the list of node mappings along with their DMS instances, the response consistently returns an empty list. (Get 3D asset mappings, with query parameter getDmsInstances=true)Has anyone encountered this behavior or knows why mappings created through this endpoint are not appearing when queried? Any insights or guidance would be greatly appreciated.Thank you!

Hi! We are building a Bayesian model using PyMC with a JAX backend, and want to run this model continuously on new incoming data inside a Streamlit App hosted in Cognite Data Fusion. As the library depends heavily on compiled extensions, there are no pure Python wheel for this. Is there an alternative approach for running PyMC models?Thanks!

Hi,I tried to create timeseries using SDK and i want to create using the instanceID as below: but i got this error:What is the correct way to create timeseries using instance? Thanks

I have a problem with retreiving data with the Python SDK. In a time series I have a data point for 2026-03-11 13:45:00 with the value “0.0”. If I retrieve it without any aggregation, it is (as it should be) “0.0”. If I retrieve it aggregated to a 15min resolution with “average” aggregation, it becomes “0.5”. Both “max” and “min” aggregations however give “0.0” - as should be expected. So there seems to be something off with the “average” aggregation. See screenshot for the case:  Is this a known behaviour?

Button to close window disappears when browser window is too small. It is quite inconvienient that the “close” button is one that disappears. Is this by design or a UI bug?

On the platform, when we have more than one annotation on a file, if they are very close to each other (overlapping by a pixel or two), the platform shows the overlapping box so we can select the correct annotation.I understand this as a bug.See the images below:The tags PB2885C and XA2885C are very close to each other. The overlap between them is barely noticeable.However, when you click on either one, both tags appear in the overlapping box:I’ve seen this happen every time we have annotations that are very close to each other.For a better user experience, it would be ideal if, at the moment of the click, the platform could understand that only one annotation is actually inside the click area.This would prevent the overlapping box from appearing and would solve the issue.Is this something we can have fixed?

Dears, How can we get the filled checklist in Infield exported for example in excel format for reporting purposes or archiving, InField's filled Checklist reports (including messages, Notes, and checkboxes) as excels is there a way to have it though an API, or is this feature coming soon? Appreciate you help in this since it’s urgent need.  Thanks!Fatima  

I have a bit of a conundrum here. I am trying to visualize the daily and weekly averages of a time series in Azure Managed Grafana v11.6.3 using the CDF datasource. Raw data is strictly on hourly resolution, and provided in CET/CEST. Grafana is set to browser tz (i.e. CET/CEST). I need the daily average to align with CET midnight (=23:00 UTC). I use these synthetic series parameters: aggregate='average', granularity='24h', alignment=82800000 (82800000 aligns the datapoints to the correct hour if I do aggregate='step_interpolation', granularity='1h'). The returned value is neither the UTC day average or the CET day average. It is exactly the average of the two. So from what I see it seems to be a 30-minute shift/interpolation in the backend. Case in point: CET day average for a specific day is 158,67, while its UTC equivalent is 159,83 (see screenshot). Neither value is found in Grafana for that day at 00:00 - here I see 159,25. Which coincidentally is equal to (158,67+159,83)/2. The ti

As part of the hands on part of the CDF Fundamentals course, I have parsed the pdf but cannot preview it or see its contents when adding it to canvas. After parsing I could also not see the Mapping tab and hence also not “verify” the matches in the diagram. Can anyone assist?

My site has pumps that have two vibration sensors mounted on each pump. Due to harsh cryogenic environment, these sensors often throw off spurious readings.I wrote a fx calculation to develop a 2oo2 voting logic system for vibration alerts on a pump. The code includes logic to weed out the initial high vibration recorded during startup. I saved and scheduled the calculation and chose it to run once every minute (vibration sensor scan rate is 1 second on the chart).The problem is that although the calculation works correctly on the chart display and my calculation ‘flag’ goes to 1 when both sensors exceed my defined threshold value, MONITORING ALERTS configured on the scheduled calculation NEVER GET TRIGGERED and no email alert notifications are received. I need to know what I am doing wrong and how to fix it. 

Hello! I have got a new phone and am not able to restore microsoft authenticator from its backup.Could someboday please reset the MFA Access so that I can set up the authenticator again?

We have configured Asset Centric Location Filter based on the required Dataset Ids. No Asset Subtrees or External Id Prefix are used for the Filter. On the applying the Location Filter on Industrial Tool search, the UI list all the required assets. However, when we try to switch from LIST to HIERARCHY view the UI is unable to render the hierarchy view correctly.The error message in network logs states - <Request had 1 constraint violations. Please fix the request and try again. [<list element> must not be null]>In the request payload could see the parentIds are set to null which could be causing this error.NOTE: If I manually select all the hierarchy levels using the filters option - the hierarchy view works.