Product User Community

My site has pumps that have two vibration sensors mounted on each pump. Due to harsh cryogenic environment, these sensors often throw off spurious readings.I wrote a fx calculation to develop a 2oo2 voting logic system for vibration alerts on a pump. The code includes logic to weed out the initial high vibration recorded during startup. I saved and scheduled the calculation and chose it to run once every minute (vibration sensor scan rate is 1 second on the chart).The problem is that although the calculation works correctly on the chart display and my calculation ‘flag’ goes to 1 when both sensors exceed my defined threshold value, MONITORING ALERTS configured on the scheduled calculation NEVER GET TRIGGERED and no email alert notifications are received. I need to know what I am doing wrong and how to fix it. 

Hello! I have got a new phone and am not able to restore microsoft authenticator from its backup.Could someboday please reset the MFA Access so that I can set up the authenticator again?

We have configured Asset Centric Location Filter based on the required Dataset Ids. No Asset Subtrees or External Id Prefix are used for the Filter. On the applying the Location Filter on Industrial Tool search, the UI list all the required assets. However, when we try to switch from LIST to HIERARCHY view the UI is unable to render the hierarchy view correctly.The error message in network logs states - <Request had 1 constraint violations. Please fix the request and try again. [<list element> must not be null]>In the request payload could see the parentIds are set to null which could be causing this error.NOTE: If I manually select all the hierarchy levels using the filters option - the hierarchy view works.

An old version(v1.0.something) of PI extractor was setup in a production environment. We stopped that version for about a month and then installed the latest version v4.14 in a new VM. We have specified the backfilling and front filling settings as below but we still can’t see the historical data in CDF, any ideas what would have happened?frontfill: skip: false streaming-interval: 5 delete-data-points: false use-data-pipe: truebackfill: skip: false step-size-hours: 0 to: 0 

When doing the exercise “Valve mileage use case” of the Domain Expert training in CDF, this error appears (in Portuguese):It says:Competências necessáriasEntre em contato com seu administrador do CDF para solicitar as seguintes competências: timeSeriesAcl:WRITEIn English:Required SkillsContact your CDF administrator to request the following skills: timeSeriesAcl:WRITE Basically, someone should give me the timeSeriesAcl:WRITE permission. But who?   

Hello,Please reset my mfa account.nbhatewara@slb.com Appreciate.

I have got a new phone and am not able to restore microsoft authenticator from the backup on it.Please reset the MFA Access so that I can set up the authenticator again.

I have Cognite Hub Account configured in Authenticator App on my phone since some time. Recently I have installed the Authenticator also on an iPad. The CogniteHub account appears on the list , however it wants me to log in. And I can’t remember the password. Is there  a way to get the password from the Authenticator on my phone?

Hello, We have a very big CDF workflow with many parrallel steps. When a step fails, all the steps fails with “404: Session was not found.” (because the failing step deleted the session) all steps are market as failed. It makes debugging and finding the real failing step very tedious ! Any improvement planned for this? Any workaround? Thanks 

Lineage doesn’t work. You click on it and it shows for 1 second, before you get this screen. Multiple people gets the same error. 

In Charts, when choosing a core data model as your source, Events are disabled preventing the choosing of core model “CogniteActivity” as “events” to overlay timeseries data from CogniteTimeSeries.Is this functionality on the roadmap and if so, when can we expect?  

We are thrilled to announce the next evolution of your user experience. We’ve unified our ecosystem to help you master your industrial data without the friction.What’s new? One Identity: We’ve merged Cognite Academy and the Community. One login for everything. Unified Search: Find How-to guides, discussions, and courses in a single search. Guided Careers: New role-based learning paths, starting with the Data Engineer path! 👇 Read the full announcement here:  

Hi Team,I'm using the Cognite Toolkit to test the CDF download raw functionality. I’ve observed that the download process fails when the staging database name contains a special character such as :.For example, if the database name is state:odbc, the cdf download raw command fails because it attempts to create a temporary folder with the same name as the staging database. Since : is not a valid character for directory names, the folder creation fails.Additionally, when I try to download the raw data from another database (without special characters), three files are created in the temporary directory:.Table.yamlManifest.yamlRawRows.ndjson.gzCould you please confirm if the RawRows.ndjson.gz file is expected, or should the output be in .csv format?

I am going through the course Match entity python sdk ,  there one notebook in section “How to succeeded with this task ” .But the link is not accessible . Please can some one guide in it. https://cc.sj-cdn.net/instructor/hhi6o3bc6ve-cognite-academy/assets/1688105749/Entity_matching_notebook_copy.ipynb?response-content-disposition=attachment&Expires=1763969235&Signature=dX1a9jxYTvcqFQ7jWIhNing8AxVk9r~60Tm4ZFWuvUK232AuM7mIg4StnYkk~MwaarbraKyfxE0O4BFm8VQbKFsEzgjeIDufqRvP5XEDH4X9aTC0XY5YR1l8iJeNmU2ebqWArryM8296eFNOVtPsNdIPOGWIaDz2xdqQ2rkncm4Zo-awiI7u~VFf~83tTN10ZiLuoTBqa2hurinAD5W3Igo4HlRQG109N9PVBkL7fO2ZeyjHhbRqBtxXrU8um0u6l4fcHJRb1CL9sWHEjouuK55CTf4iIK~057XQM9yx6ylK8FWD9EuT3ayDmgdwXx~FPhKPNpdBaxWIcKj3VrEERw__&Key-Pair-Id=APKAI3B7HFD2VYJQK4MQ

 Issue SummaryCreating `CogniteFile` instances in Data Modeling Service (DMS) automatically creates unwanted "ghost files" - duplicate file resources that are incomplete and have no external_id, no dataset_id, and no content. This causes the Diagram Parser UI to display incorrect file IDs and show "Files not uploaded" errors.  Environment- Project: tridcognite-sanbox- Cluster: aw-was-gp-001.cognitedata.com- Dataset ID: 1242342447467142- Space: diagram_parser_space_1- Data Model: diagram_parser_data_model_1 (version 1)- Python SDK Version: 7.78.0---Methods Used:Method 1: SQL TransformationINSERT INTO cdf_cdm.CogniteFile(v1)SELECT   CAST(externalId AS STRING) as externalId,  CAST(name AS STRING) as name,  CAST('application/pdf' AS STRING) as mimeType,  CAST(TRUE AS BOOLEAN) as isUploadedFROM `Diag_Parser_Cement`.`parser_files_staging`WHERE externalId = 'cement-parser-file-crusher-pid' Transformation Configuration:- Destination: Instances- Space: diagram_parser_space_1- View: cdf_cdm.Cogn

Hello,When testing the new Diagram Parser tool on Vector PDFs, I found that it successfully finds some Assets ingested in the DMS and Symbols from a selected library. However, the Assets only show up as annotations even when verifying them. How can I get the suggested Assets to link to the Diagram in the DMS (i.e. open the diagram and see Assets directly linked to the diagram)? Thanks,Gabriel

During the calculation of adding two time series, if one of them has no value, will the calculated timesseries give me some interpolated value?In the example below, the ‘Error Intern’ series has a value of 2252, but in ‘Total Down Time’ I’m getting 2756.64, which is incorrect—it should also be 2252.Why is it still giving me a linear interpolation value even though I selected the interpolation type as ‘step’?  

Why are we making this change?The CDF CLI was originally designed to streamline application development on top of CDF, specifically focusing on Data Modeling workflows and the generation of type-safe SDKs.However, to ensure we are delivering the highest value to our developer ecosystem, we are refining our product strategy and priorities. The CDF CLI (beta) has not been under active development for some time, and maintaining it to our quality standards no longer aligns with our current roadmap. By discontinuing this tool, we can refocus our resources on the core tools and SDKs that best support your integration with Cognite Data Fusion.If your current CI/CD pipelines or local development environments rely on installing this package, you must take action before February 18th, 2026 to avoid build failures.Timeline of Events February 18th, 2026: The @cognite/cdf-cli package will be unpublished from NPM. You will no longer be able to install it via npm install or yarn add. What do you need

I’m searching for a specific document using Search. The doument ID is hidden in a metadata tag.If I search for this document ID in the search bar, the file is not discovered (obviously it doesn’t search in metadata)Plan B is to use the filter (which is inconvenient since it forces me to know that particular metadata key)The metadata key is document:abp_document_number, but it doesn’t show up when I search in the filters  If I use the Data explorer under Data management, it discovers the metadata key, allowing me to filter on it  But there is an even better way of doing this in Data explorer. There I can edit the search settings and instruct it to look in the metadata. Then it discovers it immediately. This allows me to find the document without having to know to filter on this very cryptic key. For classic data model, where a lot of info is dumped in metadata, with poor governance on the keys, the ability to search in metadata is VERY useful   

Can we visualize Visio files with.vsd extension in Industrial canvas?

Is there a way to annotate 3D models towards instances from a data model. In the API documentation I only see linking to assets as an option.  

We are using the cognite core data model and we extracted historian data which has been created as a bunch of time series. Now we have one asset that we would like to link these time series to. How do we do this?Please help, thanks.

Hi everyone! When importing data for a specific TAG, I notice multiple connecting lines or links between TAGs across the same P&ID. What steps can I take to minimize or reduce these connections?”

Is there a plan to support enumeration (or any way to restrict value of string properties) in the future?Enumerations are described here: https://graphql.org/learn/schema/, but seems like its currently not supported: 

Hello, In order to successfully engage with a potential industrial customer, we would like to showcase the New Diagram Parsing feature during a pre-sales meeting in December. However, we can’t utilize it without the Location Filter feature. Could you please help us to get access to the Manage Location Filter feature in the Admin workspace?  Project Name= tridcognite-sanbox Cluster=aw-was-gp-001 Thanks,Dinesh