Hi,I am following the course “Understanding Open Industrial Data” and am at “Set up Postman”. Two issues:I don’t get to see the “Authorize using browser” option under CallbackURL” and hence it is not allowing me to make any edits there as per the course. Just fyi, I am running the Postman from web and have downloaded Postman-Agent for it. I am currently trying to get Access token using provided details in the section. But I am unable to get the Access token when I click on “Get New Access Token”. I get an error message saying “Sorry, but we’re having trouble signing you in.”.I am unable to move further due to this. I have attached the screen-shots to show my entries in Postman and error message. Will highly appreciate assistance to resolve this and help me move forward. Thanks,Anindya Ray

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Anindya Ray

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Understanding Open Industrial Data - Setting up Postman

Forum|Forum|3 years ago
December 4, 2022
14 replies
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Hi,

I am following the course “Understanding Open Industrial Data” and am at “Set up Postman”.

Two issues:

I don’t get to see the “Authorize using browser” option under CallbackURL” and hence it is not allowing me to make any edits there as per the course. Just fyi, I am running the Postman from web and have downloaded Postman-Agent for it.
I am currently trying to get Access token using provided details in the section. But I am unable to get the Access token when I click on “Get New Access Token”. I get an error message saying “Sorry, but we’re having trouble signing you in.”.

I am unable to move further due to this. I have attached the screen-shots to show my entries in Postman and error message. Will highly appreciate assistance to resolve this and help me move forward.

Thanks,

Anindya Ray

Best answer by Madina Kholmatova

Hi @Anindya Ray,

It might be because your token that you generated in the previous lesson has expired. Tokens are given for a short period of time, and gets expired. Can you make sure to generate a new token, click Use token, and save it. Then retry with this lesson. If the issue keeps persisting, I suggest to reach out to Cognite Support (support@cognite.com).

Best regards,
Madina

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Madina KholmatovaAnswer

Cognite Academy Instructor

Hi @Anindya Ray,

It might be because your token that you generated in the previous lesson has expired. Tokens are given for a short period of time, and gets expired. Can you make sure to generate a new token, click Use token, and save it. Then retry with this lesson. If the issue keeps persisting, I suggest to reach out to Cognite Support (support@cognite.com).

Best regards,
Madina

S

Saurabh Lale

Committed ⭐️⭐️⭐️

I faced similar issue. Able to overcome it by replacing variable name {{tenate-id}} and {{baseURL}} with actual values.