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Question

Unable to connect with Power BI

  • September 22, 2025
  • 12 replies
  • 131 views
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Committed

Workflow to Connect Power BI to FT DataMosaix

I am currently experiencing issues connecting Power BI to FT DataMosaix for the project ai200prodtesting-44-datamosaix. I would like to highlight that for the essc-sandbox-44 project, the connection works as expected, as shown in the evidence below.

Below is the step-by-step procedure I followed to connect to the ai200prodtesting-44 project:

Steps:

1. Select Get Data > Cognite Data Fusion (REST API) connector.
2. Set up CDF Project and CDF Organization.
3. Choose Sign in as a different user.
4. Enter user email address.
5. Enter user password.
6. Click Connect.
7. Review the error message: Unable to connect.

 

the message with the error "Unable to connect" attached.

      12 replies

      Mithila Jayalath
      Seasoned Practitioner
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      • Mithila Jayalath
      • Seasoned Practitioner
      • September 23, 2025

      ​@Ivo can you confirm whether you have access to the CDF project ai200prodtesting-44 ?

      I
      Committed
      • Ivo
      • Author
      • Committed
      • September 23, 2025

      Hello Mithila,

      I'll ask the client.
      He's a Rockwell consultant. I can ask him to contact you; I think that will be more direct.

        I
        Committed
        • Ivo
        • Author
        • Committed
        • September 23, 2025

        Mithila

        The client has access to the ai200prodtesting-44 project.

         

          I
          Committed
          • Ivo
          • Author
          • Committed
          • September 23, 2025

          The customer attached a file.
           

            Mithila Jayalath
            Seasoned Practitioner
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            • Mithila Jayalath
            • Seasoned Practitioner
            • September 24, 2025

            ​@Ivo can you please let me know how the client retrived this is a result of /token/inspect?

            I
            Committed
            • Ivo
            • Author
            • Committed
            • September 24, 2025

            Hello Mithila

            I'll ask the customer.

            R
            Committed
            Forum|alt.badge.img+3

            Hi ​@Mithila Jayalath ,

             

            Answering your question, I have extracted the json file with my acess rules from CDF UI by selecting my user on bottow left, then Access Info. Please, see attached image.

            Best regards,

            Rafael Garcia

            Mithila Jayalath
            Seasoned Practitioner
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            • Mithila Jayalath
            • Seasoned Practitioner
            • September 29, 2025

            ​@Rafael Valerio Garcia just to confirm, are you the user that is unable to connect to Power BI.

            R
            Committed
            Forum|alt.badge.img+3

            Yes, I am!

              Mithila Jayalath
              Seasoned Practitioner
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              • Mithila Jayalath
              • Seasoned Practitioner
              • September 29, 2025

              ​@Rafael Valerio Garcia thank you for the update. In order to further troubleshoot your issue can you please provide the following information?

              1. Are your colleagues also observe this behaviour for this project?
              2. Can you please check this documentation and confirm whether the following apps under Power BI are registered in the Entra ID?
              3. Can you please ask an Azure Entra Admin to sign in and check whether it’s possible to connect?

              I’m looking forward to hearing from you.

              R
              Committed
              Forum|alt.badge.img+3

              Hi, Mithila,

              1. No, I have colleagues which has the same access and he can connect to PBI (see attached json file with his ACLs).
              2. I have access to another project which is possible to connect to PBI.
              3. As mentioned, I can connect PBI to other project and my colleague can connect to the project wich I am facing issue.

              Regards, 

              Rafael

                Mithila Jayalath
                Seasoned Practitioner
                Forum|alt.badge.img+8

                ​@Rafael Valerio Garcia Thank you for the update. Can you please try to clear PowerBI desktop cache and try again to sign in and connect. Refer this article on how to clear cache.

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