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Committed ⭐️⭐️⭐️
Ivo
Committed ⭐️⭐️⭐️
September 22, 2025
Question

Unable to connect with Power BI

  • September 22, 2025
  • 12 replies
  • 168 views

Workflow to Connect Power BI to FT DataMosaix

I am currently experiencing issues connecting Power BI to FT DataMosaix for the project ai200prodtesting-44-datamosaix. I would like to highlight that for the essc-sandbox-44 project, the connection works as expected, as shown in the evidence below.

Below is the step-by-step procedure I followed to connect to the ai200prodtesting-44 project:

Steps:

1. Select Get Data > Cognite Data Fusion (REST API) connector.
2. Set up CDF Project and CDF Organization.
3. Choose Sign in as a different user.
4. Enter user email address.
5. Enter user password.
6. Click Connect.
7. Review the error message: Unable to connect.

 

the message with the error "Unable to connect" attached.

      12 replies

      Mithila Jayalath
      Expert ⭐️⭐️⭐️⭐️
      Mithila Jayalath
      Expert ⭐️⭐️⭐️⭐️
      September 23, 2025

      ​@Ivo can you confirm whether you have access to the CDF project ai200prodtesting-44 ?

      I
      Committed ⭐️⭐️⭐️
      IvoAuthor
      Committed ⭐️⭐️⭐️
      September 23, 2025

      Hello Mithila,

      I'll ask the client.
      He's a Rockwell consultant. I can ask him to contact you; I think that will be more direct.

        I
        Committed ⭐️⭐️⭐️
        IvoAuthor
        Committed ⭐️⭐️⭐️
        September 23, 2025

        Mithila

        The client has access to the ai200prodtesting-44 project.

         

          I
          Committed ⭐️⭐️⭐️
          IvoAuthor
          Committed ⭐️⭐️⭐️
          September 23, 2025

          The customer attached a file.
           

            Mithila Jayalath
            Expert ⭐️⭐️⭐️⭐️
            Mithila Jayalath
            Expert ⭐️⭐️⭐️⭐️
            September 24, 2025

            ​@Ivo can you please let me know how the client retrived this is a result of /token/inspect?

            I
            Committed ⭐️⭐️⭐️
            IvoAuthor
            Committed ⭐️⭐️⭐️
            September 24, 2025

            Hello Mithila

            I'll ask the customer.

            Rafael Valerio Garcia
            Committed ⭐️⭐️⭐️
            Rafael Valerio Garcia
            Committed ⭐️⭐️⭐️
            September 29, 2025

            Hi ​@Mithila Jayalath ,

             

            Answering your question, I have extracted the json file with my acess rules from CDF UI by selecting my user on bottow left, then Access Info. Please, see attached image.

            Best regards,

            Rafael Garcia

            Mithila Jayalath
            Expert ⭐️⭐️⭐️⭐️
            Mithila Jayalath
            Expert ⭐️⭐️⭐️⭐️
            September 29, 2025

            ​@Rafael Valerio Garcia just to confirm, are you the user that is unable to connect to Power BI.

            Rafael Valerio Garcia
            Committed ⭐️⭐️⭐️
            Rafael Valerio Garcia
            Committed ⭐️⭐️⭐️
            September 29, 2025

            Yes, I am!

              Mithila Jayalath
              Expert ⭐️⭐️⭐️⭐️
              Mithila Jayalath
              Expert ⭐️⭐️⭐️⭐️
              September 29, 2025

              ​@Rafael Valerio Garcia thank you for the update. In order to further troubleshoot your issue can you please provide the following information?

              1. Are your colleagues also observe this behaviour for this project?
              2. Can you please check this documentation and confirm whether the following apps under Power BI are registered in the Entra ID?
              3. Can you please ask an Azure Entra Admin to sign in and check whether it’s possible to connect?

              I’m looking forward to hearing from you.

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