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Sumedh_Vaidya
Committed ⭐️⭐️⭐️
Committed ⭐️⭐️⭐️
October 22, 2026
Solved

I’m unable to set up Microsoft Authenticator on my new phone because I have sold my previous mobile

I’m unable to use the Microsoft Authenticator app on my new phone, as my previous phone has been sold.

I need to access the public data instance for the Cognite Flows workshop, but authentication is required to log in. Since I’m unable to receive or approve the authentication request on my phone, I’m currently blocked from accessing the instance.

Could you please help me resolve this authentication issue so I can access the public data instance and proceed with the workshop?

Mithila Jayalath
Expert ⭐️⭐️⭐️⭐️
October 22, 2026

 

​@Sumedh_Vaidya I have reset your MFA. Can you please try again to login and re-register for MFA.

2 replies

Mithila Jayalath
Expert ⭐️⭐️⭐️⭐️
Expert ⭐️⭐️⭐️⭐️
October 22, 2026

 

​@Sumedh_Vaidya I have reset your MFA. Can you please try again to login and re-register for MFA.

Sumedh_Vaidya
Committed ⭐️⭐️⭐️
Committed ⭐️⭐️⭐️
October 22, 2026

Thanks