Seasoned ⭐️⭐️

Solved

Facing issue while trying to access cognite support portal.

5 replies
80 views

Hi Team,

I am trying to login into Cognite Support Portal (https://cognite.zendesk.com/hc/en-us/requests/). I am not able to enable MFA for my account using Microsoft Authenticator. Please help me with the steps to do this.
I am getting below window while trying to login, but not getting any code on my mobile Authenticator app.

Dilini FernandoAnswer

Expert ⭐️⭐️⭐️⭐️

Hi @Rani Supriya,

I hope you were able to reset your MFA. As of now, I’m closing this topic. Please feel free to create a new post if you have any questions.

Dilini Fernando

Expert ⭐️⭐️⭐️⭐️

Hi @Rani Supriya,

I have reset your MFA. Can you try again?

Rani SupriyaAuthor

Seasoned ⭐️⭐️

How can reset the MFA.? I have already reinstall MFA.

Mithila Jayalath

Expert ⭐️⭐️⭐️⭐️

@Rani Supriya Dilini has reset your MFA from our end. Try to login again to Cognite Support Portal so you can re-register for MFA.

Dilini Fernando

Expert ⭐️⭐️⭐️⭐️

Hi @Rani Supriya,

Did you manage to reset your MFA?

Dilini FernandoAnswer

Expert ⭐️⭐️⭐️⭐️

Hi @Rani Supriya,

I hope you were able to reset your MFA. As of now, I’m closing this topic. Please feel free to create a new post if you have any questions.