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JenniferRice
Committed ⭐️
Committed ⭐️
June 25, 2026
Implemented

Canvas File Size Increase for External Files

Related products:Industrial Canvas
  • June 25, 2026
  • 2 replies
  • 55 views

When dropping a file from your desktop/drives into Canvas, the file size increases. As one example, it went up 30 times; from 84kb --> 2520kb (without the canvas coverpage). The file size change makes it difficult to download the canvas, as it gets stuck. The end users cannot download the canvas they create and therefore are prone to stop using the platform. 

    2 replies

    Knut Vidvei
    Expert ⭐️⭐️⭐️⭐️
    Expert ⭐️⭐️⭐️⭐️
    July 8, 2026

    Hello, Jennifer. 

    Thank you for raising this. We will investigate why the file size increases and get back to you. We are continuously optimizing the performance of Canvas and how it handles files, memory and loading. 

    Best regards, Knut J. Vidvei

    Andreea Oprea
    Expert ⭐️⭐️⭐️⭐️
    Expert ⭐️⭐️⭐️⭐️
    September 8, 2026

    Hi ​@JenniferRice,

    This has been resolved on July 16th and communicated directly through other channels. 
    Therefore I will also change here the status to Done.

    Appreciate your feedback and please get back to us anytime you want to share additional feedback.

    Best regards,
    Andreea.