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Seasoned ⭐️⭐️
n989
Seasoned ⭐️⭐️
August 13, 2025
Gathering Interest

Printing From Canvas

Related products:Industrial Canvas
  • August 13, 2025
  • 18 replies
  • 294 views

When printing from canvas, if you reduce the default size of a text or object, it prints to PDF extremely blurry and you can’t read it.

 

 

    18 replies

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    J
    Seasoned ⭐️
    jjschumaker
    Seasoned ⭐️
    February 17, 2026

    ​@Andreea Oprea  - Any update on this product bug? While maintaining the default size works, we can’t drive that behavior across all our users and this continues to be raised a major adoption hurdle to Canvas on MPC side.

      N
      Seasoned ⭐️⭐️
      n989Author
      Seasoned ⭐️⭐️
      February 17, 2026

      ​@Andreea Oprea  We have been directing people not to change the file size, but now it is starting to happen on files that arent resized. The user has to make the file larger to make it print legible. 

        J
        Seasoned ⭐️
        jjschumaker
        Seasoned ⭐️
        February 18, 2026

        Here is another instance of the same issue where users are generating tickets on our end for this product issue:

         

        When downloading a Cognite Canvas, the resolution of the shapes on the canvas is poor. See attachment as example.

        Attached is the pdf export of the canvas with the poor resolution markups (page 4).
        https://mpc.fusion.cognite.com/cdf-mpc-prod/industrial-canvas/canvas?canvasId=3330bb3b-d84e-4cc9-82a7-356a31a078a7&cluster=p001.plink.az-dsm-itcaas-001.cognitedata.com&workspace=industrial-tools

          Andreea Oprea
          Expert ⭐️⭐️⭐️⭐️
          Andreea Oprea
          Expert ⭐️⭐️⭐️⭐️
          February 19, 2026

          Hi ​@n989 ​@jjschumaker,

          Apologies for the poor experience. The team will look into it, and I will come back with more updates.

          Thank you,
          Andreea.

            Andreea Oprea
            Expert ⭐️⭐️⭐️⭐️
            Andreea Oprea
            Expert ⭐️⭐️⭐️⭐️
            February 19, 2026

            ​@n989 ​@jjschumaker Are you available tomorrow for a short call to debug the issue together with our engineering team? 

              J
              Seasoned ⭐️
              jjschumaker
              Seasoned ⭐️
              February 19, 2026

              Andreea - ​@tddahnke and I are available tomorrow to show this issue with your team. What time would work for your team? Could we meet at 10am EST?

                Andreea Oprea
                Expert ⭐️⭐️⭐️⭐️
                Andreea Oprea
                Expert ⭐️⭐️⭐️⭐️
                February 19, 2026

                Yes, 10 am EST would work. Could you please schedule the meeting, and I will add the rest of the team. 

                  Andreea Oprea
                  Expert ⭐️⭐️⭐️⭐️
                  Andreea Oprea
                  Expert ⭐️⭐️⭐️⭐️
                  March 16, 2026

                  Hello,

                  As I shared on email, the issue has been resolved, please let me know if you have any questions. 

                  Thank you,
                  Andreea.

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