New Users Default to Pre-Set Location Vs Specific Refinery

Do we have a status update on this? We are having more and more users confused as to why they can’t see data and it all leads to this “preset location”. It keeps refreshing on folks and going back to “preset location” which is causing us to lose end users. The below graph is a perfect depiction of how this is an issue. Over  50 of our users have not switched over to site specific info which means they are not seeing the value of the tool.

 

 

> It keeps refreshing on folks and going back to “preset location”

Hey ​@n989 could you expand on this please? We aren’t seeing this happen anywhere else.

Also note that the location selection is stored in the browser’s local storage. So when the user switches browser, clears local storage or if it was set while using incognito it will lead to the selection resetting.

Hi ​@n989 !

In the Q4 release happening Dec 2nd, we will have an update on the location selector, based on your feedback!

We are not able to fully remove the “preset” location (although renamed to “system default” with a better explanation), but we are ensuring that users who have not set their location filter will see a pop up with location selector in the beginning of each session.

See here a preview; 

Best, 

Sofie