Skip to main content
Seasoned ⭐️⭐️
Marthe
Seasoned ⭐️⭐️
Nov 11, 2026 10:22 AM UTC
Question

The agent stop responding

Hi,

We have an agent that we just shared with a group for testing. They have experienced that the agent stop responding, sometimes after one question, sometimes in the middle of a request. It can be solved by refreshing the window or open a new chat.

Does anyone know why this happens? Is there anything we can do to make it more stable? 

 

Attached is a picture of the message that appears whenever it stop responding. 

Cheers,

Marthe

    1 reply

    kelvin
    Expert ⭐️⭐️⭐️⭐️
    kelvin
    Expert ⭐️⭐️⭐️⭐️
    Nov 11, 2026 3:28 PM UTC

    Hi ​@Marthe !

     

    Thanks for reaching out! I cannot tell from the screenshot what the issue is here. Can you describe more about when it happens? Are you switching agent in the drop-down when this happens? Or is it when agents run for longer tasks, near 10 minutes?

     

    If this issue continues, please open a support ticket. If you can, please also attach a .har file. That makes it easier for us to troubleshoot.

    Link to support:

    https://cognite.zendesk.com/hc/en-us/requests/new

     

    How to great a .har file: 

     

    If you are available, I can also quickly jump on a call with you to investigate right now.

    Terms & ConditionsAccessibility statement