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Save & Schedule Calculation from Chart Credentials Verification

  • February 6, 2024
  • 3 replies
  • 96 views
Chris Selph
Practitioner
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When saving and scheduling a calculation from Charts, the enter credentials dialog hangs in the “checking credentials” and keeps trying to verify in a loop. This happens only if you select the Use CDF client ID and Client Secret option at the top. If you do not choose the top radio button and simply enter the creds and click next, it works ok. 

Best answer by Dilini Fernando

Hi @Chris Selph,

I have created a support ticket. The team will follow up and update you.

Br,
Dilini 

    3 replies

    Murad Sæter
    Practitioner
    • Murad Sæter
    • Practitioner
    • February 7, 2024

    Hi Chris - we have acknowledged this as a bug and our engineering team is working on a fix. Will keep you posted.

    Dilini Fernando
    Chris Selph
    Dilini Fernando
    Seasoned Practitioner
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    • Dilini Fernando
    • Seasoned Practitioner
    • Answer
    • February 7, 2024

    Hi @Chris Selph,

    I have created a support ticket. The team will follow up and update you.

    Br,
    Dilini 

    Dilini Fernando
    Seasoned Practitioner
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    Hi @Chris Selph,

    I will be closing this thread as our engineering team has resolved the issue and we have received confirmation of the ticket.

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