Skip to main content
Question

Question About Document Parser Job Failing

  • June 16, 2025
  • 1 reply
  • 20 views

Forum|alt.badge.img+6

Greetings,

I was testing out the new Document Parser. Sometimes I would have a response saying the following:
 

We had trouble parsing your document

Our team has been notified and will look into the issue. If you get stuck, contact support for help.

 

Occasionally, I would get a successful parse, but I also get these failed parse jobs. I am unsure of the cause of the failure or whether the failure is preventable on the client side. I was wondering if someone could provide insight as to why the failure might be occurring.

Thanks,

Gabriel

1 reply

  • Practitioner ⭐️⭐️⭐️
  • June 16, 2025

Can you send me a private message with your project name and cluster? I’ll look into the logs and see if there is any further info.