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Committed ⭐️⭐️
Abner Mendes da Silva
Committed ⭐️⭐️
Dec 30, 2024 8:06 PM UTC
Solved

Microsoft Authenticator - Issue to Sign In - Learning Portal

Hi Team,

I'm facing a problem when doing two-step authentication at: https://fusion.cognite.com
I'm using cognite-learn as a domain name, using my registered Cognite account. However, when I try to authenticate, I choose my account, a verification code (two-digit number) for approval via Microsoft Authenticator is generated but it's not being sent to my mobile device Microsoft Authenticator App.

I've tried other authentication options, cleared the browser cache and cookies, restarted the mobile device where MS Authenticator is located and checked if the app is updated to the latest version. MS Authenticator is working correctly with the other accounts I have and I didn't have this problem when I was doing the CDF Fundamentals training steps.

Could someone please help with this?

    Abner Mendes da SilvaAnswer
    Committed ⭐️⭐️
    Dec 31, 2024 12:39 PM UTC

    Solved.
    I asked a colleague to open a support ticket, indicating my issue (Since the problem was with MFA, I couldn't authenticate to open a ticket either).
    The support team reset the MFA associated with my account and then I was able to sign in again.

    View in thread

    2 replies

    Committed ⭐️⭐️
    Abner Mendes da SilvaAuthorAnswer
    Committed ⭐️⭐️
    Dec 31, 2024 12:39 PM UTC

    Solved.
    I asked a colleague to open a support ticket, indicating my issue (Since the problem was with MFA, I couldn't authenticate to open a ticket either).
    The support team reset the MFA associated with my account and then I was able to sign in again.

      Mithila Jayalath
      Expert ⭐️⭐️⭐️⭐️
      Mithila Jayalath
      Expert ⭐️⭐️⭐️⭐️
      Jan 2, 2025 10:07 AM UTC

      ​@Abner Mendes da Silva Thank you for the update!

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