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Lost account in authenticator app

  • December 10, 2024
  • 6 replies
  • 84 views
Ramon Scheffer
Committed
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Hi,

Apparently I lost the account in the authenticator app while not changing phones. How do I get this back? Due to this I am also not able to access the sharepoint site to exchange files with Cognite.

Regards,

Ramon

Best answer by Mithila Jayalath

​@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

Mithila Jayalath

6 replies

Mithila Jayalath
Seasoned Practitioner
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  • Mithila Jayalath
  • Seasoned Practitioner
  • December 10, 2024

​@Ben Arnold is this something that you can help out?

Ramon Scheffer
Committed
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  • Ramon Scheffer
  • Author
  • Committed
  • December 10, 2024

Apparently the MFA needs to be reset as mentioned in other threads:

Cognite Hub, Cognite Hub

Mithila Jayalath
Seasoned Practitioner
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  • Mithila Jayalath
  • Seasoned Practitioner
  • December 10, 2024

​@Ramon Scheffer yes the MFA needs to be reset. But the problem here is, I’m not aware of the owner of the sharepoint site that you are referring. That’s why I tagged Ben to check whether he knows about it.

B
Practitioner
  • Ben Arnold
  • Practitioner
  • December 10, 2024

​@Mithila Jayalath I did not create a Sharepoint….it could have been ​@Ole Gabor Husebø or ​@Ginta Solyte 

Mithila Jayalath
Mithila Jayalath
Seasoned Practitioner
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  • Mithila Jayalath
  • Seasoned Practitioner
  • Answer
  • December 17, 2024

​@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

Ramon Scheffer
Committed
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  • Ramon Scheffer
  • Author
  • Committed
  • December 17, 2024

​@Mithila Jayalath , thanks for resetting. Cognite is now back in the Microsoft Authenticator app and I could log on to the Teams Huntsman-Cognite folder. Thanks and regards

Mithila Jayalath
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