Lost account in authenticator app

6 replies
118 views

Hi,

Apparently I lost the account in the authenticator app while not changing phones. How do I get this back? Due to this I am also not able to access the sharepoint site to exchange files with Cognite.

Regards,

Ramon

Mithila JayalathAnswer

Expert ⭐️⭐️⭐️⭐️

@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

Mithila Jayalath

Expert ⭐️⭐️⭐️⭐️

@Ben Arnold is this something that you can help out?

Ramon SchefferAuthor

Seasoned ⭐️

Apparently the MFA needs to be reset as mentioned in other threads:

Cognite Hub, Cognite Hub

Mithila Jayalath

Expert ⭐️⭐️⭐️⭐️

@Ramon Scheffer yes the MFA needs to be reset. But the problem here is, I’m not aware of the owner of the sharepoint site that you are referring. That’s why I tagged Ben to check whether he knows about it.

B

Ben Arnold

Practitioner ⭐️⭐️⭐️

@Mithila Jayalath I did not create a Sharepoint….it could have been @Ole Gabor Husebø or @Ginta Solyte

Mithila JayalathAnswer

Expert ⭐️⭐️⭐️⭐️

@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

Ramon SchefferAuthor

Seasoned ⭐️

@Mithila Jayalath , thanks for resetting. Cognite is now back in the Microsoft Authenticator app and I could log on to the Teams Huntsman-Cognite folder. Thanks and regards

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