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Lost account in authenticator

  • August 7, 2025
  • 2 replies
  • 20 views
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Hello,

I lost the account in the authenticator app while not changing phones. How do I get this back?

Thank you in advance,

Regards.

Best answer by Mithila Jayalath

Hi ​@Clara Mujica, I reset your MFA now. Can you please login again and re-register for MFA.

    Mithila Jayalath

    2 replies

    Mithila Jayalath
    Seasoned Practitioner
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    • Mithila Jayalath
    • Seasoned Practitioner
    • Answer
    • August 8, 2025

    Hi ​@Clara Mujica, I reset your MFA now. Can you please login again and re-register for MFA.

    Mithila Jayalath
    Seasoned Practitioner
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    ​@Clara Mujica since I didn’t hear back from you, I’ll mark this question as resolved.

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