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Committed ⭐️
August 7, 2025
Solved

Lost account in authenticator

  • August 7, 2025
  • 2 replies
  • 39 views

Hello,

I lost the account in the authenticator app while not changing phones. How do I get this back?

Thank you in advance,

Regards.

    Best answer by Mithila Jayalath

    Hi ​@Clara Mujica, I reset your MFA now. Can you please login again and re-register for MFA.

    2 replies

    Mithila Jayalath
    Expert ⭐️⭐️⭐️⭐️
    Expert ⭐️⭐️⭐️⭐️
    August 8, 2025

    Hi ​@Clara Mujica, I reset your MFA now. Can you please login again and re-register for MFA.

    Mithila Jayalath
    Expert ⭐️⭐️⭐️⭐️
    Expert ⭐️⭐️⭐️⭐️
    August 31, 2025

    @Clara Mujica since I didn’t hear back from you, I’ll mark this question as resolved.