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Chris Selph
Practitioner ⭐️⭐️⭐️
Practitioner ⭐️⭐️⭐️
Mar 17, 2025 1:06 PM UTC
Solved

Industrial Canvas Multi-User Identification

As owner of a canvas, the Canvas UI identifies me as expected such as in version history or in comments. When another user makes edits and comments they are not identified and show up as seen in the attached screenshot.

 

Just in case it matters, this is a Rockwell Automation DataMosaix project.

 

Thanks!

Chris Selph
Practitioner ⭐️⭐️⭐️
Mar 18, 2025 12:58 PM UTC

So the issue seems to be working as expected this morning. Not sure what changed.

To answer your question, it looked the same on his side as it did on mine. 

Thanks for responding.

Chris

 

3 replies

Andreea Oprea
Expert ⭐️⭐️⭐️⭐️
Expert ⭐️⭐️⭐️⭐️
Mar 18, 2025 9:49 AM UTC

Hi ​@Chris Selph,

Thank you for sharing. Could you please check with the other user how it is showing up on his/her side and share a screenshot? 

Thank you!

Chris Selph
Practitioner ⭐️⭐️⭐️
Chris SelphAuthorAnswer
Practitioner ⭐️⭐️⭐️
Mar 18, 2025 12:58 PM UTC

So the issue seems to be working as expected this morning. Not sure what changed.

To answer your question, it looked the same on his side as it did on mine. 

Thanks for responding.

Chris

 

Andreea Oprea
Expert ⭐️⭐️⭐️⭐️
Expert ⭐️⭐️⭐️⭐️
Mar 18, 2025 1:19 PM UTC

Thank you, ​@Chris Selph. Please let me know if the issue shows up again so the team can further investigate.