Difficulties to open a Canvas created on the last version

6 replies
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Hey, anyone here are facing difficulties trying to open Canvas created on the last version?

I created a Canvas with the las version. When I try to open this canvas on the actual version, the canvas is empty. I go to “Version history” and click to open the last version, the system asks to restore the last version. When I do, nothing happens, and I still can not see the Canvas that I created.

KarinnensantosAnswer

Seasoned ⭐️⭐️⭐️

Hey! Thank you for your support!

He still cannot open the old canvas created on the new version, but when he change to the last version, he can open the Canvas saved.

Karinne Santos

Andreea Oprea

Expert ⭐️⭐️⭐️⭐️

Hi @Karinnensantos,

Can you perhaps share a recording with the actions that you are trying to take? Screenshots would work as well. Would be easier to spot the issue.

Thank you,
Andreea.

Dilini Fernando

Expert ⭐️⭐️⭐️⭐️

Hi @Karinnensantos,

If the issue is still relevant, would you be able to provide me with the requested information?

KarinnensantosAuthor

Seasoned ⭐️⭐️⭐️

Still very important. The canvas that was created in the last just dont open in this new version. Open like this, without any information that was put before.