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Kubota Mami
MVP ⭐️⭐️⭐️⭐️⭐️
Jul 31, 2026 4:50 AM UTC

【Charts】Question Regarding Charts Alert Subscribers Not Receiving Notifications

Hello Cognite Team,

I am not sure whether this should be reported as a bug, a configuration issue, or an intended behavior change, but I would like to ask for your help in understanding the situation.

We are using alert notifications in Charts to monitor several items. In the past, alert emails were successfully sent not only to the chart creator but also to additional subscribers that were registered for the alert.

Recently, however, only the chart creator appears to be receiving alert emails.

When I checked the subscription settings, only the creator was displayed in the subscriber list. I tried adding additional subscribers multiple times, and the system indicated that the changes were saved successfully. However, the added subscribers do not appear in the list after saving, and they do not receive any alert emails.

The same process worked correctly before, so I am not sure whether this could be related to a recent change, a configuration issue on our side, or a potential product issue.

Could you please advise whether this behavior is expected and, if not, help us investigate the cause?

Thank you for your support.

Best regards,

Mami Kubota

    4 replies

    danielferraz
    Expert ⭐️⭐️⭐️⭐️
    danielferraz
    Expert ⭐️⭐️⭐️⭐️
    Jul 31, 2026 7:40 AM UTC

    Hi Mami,

    Thanks for the detailed write up, that's really helpful. This isn't expected behaviour, subscribers you add should receive alert emails alongside the creator. We've logged it and our team is investigating.

    To help us track it down, could you share roughly when you first noticed only the creator receiving emails? That will help us narrow down the cause.

    We'll follow up here as we learn more.

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      Kubota MamiAuthor
      MVP ⭐️⭐️⭐️⭐️⭐️
      Jul 31, 2026 7:45 AM UTC

      ​@danielferraz -san,

      Thank you for your support and investigation.

      I will check again when this issue first started occurring and get back to you.

      Also, the affected Chart is the one shown in the link below, and the monitoring settings were configured as shown in the attached screenshot.
      https://cosmo.fusion.cognite.com/x-3in1/charts/16ecd833-a7ee-4450-a172-21180393c6e8?cluster=az-tyo-…
       


      Sorry that the screenshot is in Japanese(:_;)

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        Kubota MamiAuthor
        MVP ⭐️⭐️⭐️⭐️⭐️
        Jul 31, 2026 8:20 AM UTC

        ​@danielferraz -san,
         

        Sorry if this is not very clear.

        For this specific alarm, the last alert email we received was on July 7.

        However, for some of our other monitoring items, the last alert email was received on July 22.

        At the moment, the monitored values tend to be below the alert threshold, so we are unable to confirm whether alert notifications would actually be sent if a new alert condition occurred.

        Sorry that I cannot provide more definitive information at this stage💦💦

          danielferraz
          Expert ⭐️⭐️⭐️⭐️
          danielferraz
          Expert ⭐️⭐️⭐️⭐️
          Aug 18, 2026 7:54 AM UTC

          Hi ​@Kubota Mami 

          We can confirm we have implemented a fix for this. You should be able to add and save multiple subscribers now, and those subscribers should also receive an alert email.

          Happy charting! 

          Daniel Ferraz
          Product Manager

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