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I am trying to run the db extractor as a service on a virtual machine provided by my client. I had it running successfully until I stopped the service. Now wen I try and start the service again from the services window I am getting an error “Windows could not star the Cognite Database extractor of Local Computer. For mor information, review the System Event Log. if this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 536870913”. 

In the Event Log I am seeing the error “

The description for Event ID 3 from source DBExtractor cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Traceback (most recent call last):
  File "win32serviceutil.py", line 1069, in SvcRun
  File "dbextractor\winservice.py", line 74, in SvcDoRun
  File "dbextractor\winservice.py", line 55, in SvcDoRun
  File "dbextractor\extractor.py", line 234, in __enter__
  File "cognite\extractorutils\base.py", line 268, in __enter__
SystemExit: 1


The message resource is present but the message was not found in the message table”

I have also tried deleting and re-installing the DB Extractor service and it does not resolve the issue.

Hi ​@Zebulon Bell,

 

Just want to make sure you’re running the latest version of the DB Extractor (v3.7.0), enabled logging and please include the resulting logs from the extractor so our support organization can troubleshoot and help manage the resolution of the problem you’ve encountered?

I can confirm that I am using the latest version. And since I am unable to turn on the service, I do not have any logs since the problem began.

I have also tried to start the service directly from the command prompt with no success.

I tried installing and starting the service on a different computer. following the instructions I did install the service, but when I try and start the service I get the same error code. I followed the instructions to install the service: while running command prompt as administrator, and while the service.exe file was in a folder with a file named config.yml I used the install command. Am I missing a step to properly install the service?

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