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Question

Unable to Access CDF workspace recently

  • March 30, 2026
  • 5 replies
  • 45 views

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I am not able to login/access CDF workspace in the last few days using my work email id which I used for registering. I am able to access the Cognite courses though. I was able to access workspace during early days of last week.

PFB error message I received during my attempt to workspace access

AADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

5 replies

Maria Fonseca
Seasoned Practitioner
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  • Seasoned Practitioner
  • March 30, 2026

Hello ​@Tatiparthi ,

 

To which CDF project and domain are you trying to login to?

If you are unsure you can provide the URL of CDF you are trying to login to. 


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  • Author
  • Committed
  • April 6, 2026

I am trying to login to cdf-fundamentals project

https://fusion.cognite.com


Sofie Haug
Seasoned Practitioner
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  • Cognite Academy Instructor
  • April 7, 2026

Hi ​@Tatiparthi 

It looks like you are a member of that org. Please try to log in to fusion.cognite.com (org: cognite-learn) again! 

 

Best regards, 


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  • Author
  • Committed
  • April 7, 2026

Hi ​@Sofie Haug 

I tried to login again, getting same error again


 

Sorry, but we’re having trouble signing you in.

AADSTS90072: User account 'sivaramat@virtusa.com' from identity provider 'https://sts.windows.net/0d85160c-5899-44ca-acc8-db1501b993b6/' does not exist in tenant 'Cognite Hub' and cannot access the application '9f039f43-cd64-4d32-abc1-333ca411e5f9'(Cognite Data Fusion) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account


Sofie Haug
Seasoned Practitioner
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  • Cognite Academy Instructor
  • April 7, 2026

Can you give me the exact link you are trying to log into? 

 

Sofie