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Reset MFA Access

  • May 14, 2025
  • 4 replies
  • 84 views
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I have got a new phone and am not able to restore microsoft authenticator from the backup on it.

Please reset the MFA Access so that I can set up the authenticator again.

Best answer by Mithila Jayalath

Hi ​@Makeev, I have reset your MFA. Can you please try again now?

    Mithila Jayalath

    4 replies

    Mithila Jayalath
    Seasoned Practitioner
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    • Mithila Jayalath
    • Seasoned Practitioner
    • Answer
    • May 14, 2025

    Hi ​@Makeev, I have reset your MFA. Can you please try again now?

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    • Makeev
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    • May 14, 2025

    Thank you ​@Mithila Jayalath! It worked!

    Sofie Haug
    Mithila Jayalath
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    Hi, can you help me with the reset of the MFA. I switched my phone and need MFA QR code to configure it.

    Thanks in adavance

    Mithila Jayalath
    Mithila Jayalath
    Seasoned Practitioner
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    ​@Anwar Ali Mohamed I have reset your MFA. Can you please try again now?

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