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failed to log in fusion.cognite.com

  • October 2, 2024
  • 5 replies
  • 50 views
L
Committed
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Hi Team,

I am trying to connect to fusion.cognite.com in order to complete online training “Cognite Data Fusion Fundamentals” hand-on project. I was not able to log in and my Authenticator mobile app does not received any code/notification about this log-in request. I was able to using Authenticator to log in my company website under incognito mode successfully. I have tried to clear my window cookies. 

 

Best answer by Ben Petree

Try again @Li Ma , I’ve revoked your MFA so you will have to re-register it for our Hub tenant

    5 replies

    Elcio Cardoso da Silva
    Committed
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    Hi @Li Ma 

    Is there no other way to confirm, such as through a phone call or by messaging?

    When this happens to me, I usually request confirmation via a phone call.

    Ben Petree
    Seasoned Practitioner
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    • Ben Petree
    • Seasoned Practitioner
    • Answer
    • October 2, 2024

    Try again @Li Ma , I’ve revoked your MFA so you will have to re-register it for our Hub tenant

    Isha Thapliyal
    Isha Thapliyal
    Seasoned Practitioner
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    • Isha Thapliyal
    • Seasoned Practitioner
    • October 3, 2024

    Thanks @Ben Petree .
    @Li Ma  please let us know if that's resolved.

     

    Isha Thapliyal
    L
    Committed
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    • Li Ma
    • Author
    • Committed
    • October 3, 2024

    thank you guys for advise and the fix, it works for me now. 

    Mithila Jayalath
    Mithila Jayalath
    Seasoned Practitioner
    Forum|alt.badge.img+8

    @Li Ma Thank you for the update! I’ll mark this question as resolved. Please feel free to create a new post if you have any questions/Issues.

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