Committed ⭐️⭐️⭐️

Solved

failed to log in fusion.cognite.com

Forum|Forum|1 year ago
October 2, 2024
5 replies
73 views

Hi Team,

I am trying to connect to fusion.cognite.com in order to complete online training “Cognite Data Fusion Fundamentals” hand-on project. I was not able to log in and my Authenticator mobile app does not received any code/notification about this log-in request. I was able to using Authenticator to log in my company website under incognito mode successfully. I have tried to clear my window cookies.

Best answer by Ben Petree

Try again @Li Ma , I’ve revoked your MFA so you will have to re-register it for our Hub tenant

Elcio Cardoso da Silva

Committed ⭐️⭐️⭐️

Hi @Li Ma

Is there no other way to confirm, such as through a phone call or by messaging?

When this happens to me, I usually request confirmation via a phone call.

Ben PetreeAnswer

Expert ⭐️⭐️⭐️⭐️

Try again @Li Ma , I’ve revoked your MFA so you will have to re-register it for our Hub tenant

Expert ⭐️⭐️⭐️⭐️

Thanks @Ben Petree .
@Li Ma please let us know if that's resolved.

Isha Thapliyal

Li MaAuthor

Committed ⭐️⭐️⭐️

thank you guys for advise and the fix, it works for me now.

Mithila Jayalath

Expert ⭐️⭐️⭐️⭐️

@Li Ma Thank you for the update! I’ll mark this question as resolved. Please feel free to create a new post if you have any questions/Issues.