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Question

Diagram parsing - stuck in "pending"

  • September 10, 2025
  • 7 replies
  • 109 views

Michael Tievenow
Practitioner
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I am following the CDF Fundamentals Hands-on path, and the parsing of my pid.pdf file always gets stuck in status “Pending” (see screenshot). What can I do about this?

 

 

7 replies

Sofie Haug
Seasoned Practitioner
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  • Cognite Academy Instructor
  • September 11, 2025

Hi ​@Michael Tievenow 

I don’t know really, did you also try to refresh the page after some time (or log out/in, or check wifi connection)


Michael Tievenow
Practitioner
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Sofie, it seems to be a load issue in the academy environment - if too many people are parsing diagrams at the same time, the API can get OOM and crashes. However, you can re-start the “pending” jobs again and see if they finish processing


Sofie Haug
Seasoned Practitioner
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  • Cognite Academy Instructor
  • September 17, 2025

Thank you for your update ​@Michael Tievenow! It can vary a lot, how many uses the environment simultaneously 


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  • Active
  • September 25, 2025

I have the same issue. Could you please explain how to re-start the pending job? I tried a second time by uploading the PID file with a different name and following the rest of the instructions, but I got the same result. The job is still pending...

 


Michael Tievenow
Practitioner
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After selecting my PID file parsing job in the filter and executing 'Run parsing' (as shown in the image), the process frequently remains in the 'Pending' state, even after multiple attempts to re-run it. This suggests a potential system defect. I have reported the issue and am now awaiting an update from the technical team.
 

 


Michael Tievenow
Practitioner
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The issue seems to be fixed now, my parsing jobs are completing just fine!


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  • Active
  • October 1, 2025

My job also completed after restarting.