Printing From Canvas

Hi ​@n989!

Thank you for suggesting this product idea. We will follow the traction this idea gets in the community. You can expect updates on this post if we decide to include this in our future roadmap, or if we require more information.

Hi ​@n989,

Could you please add a video with the issue above? I’ve tried reproducing the experience, but it looks good and doesn’t get blurry.  

Thank you,
Andreea.

I sent the video to Carlos Herrera, it wouldnt let me drop it here. 

Any luck on this?

Thank you for providing the video, ​@n989 ! The team will look into it and will share when we have more info. 

Any luck fixing this? Getting a lot of complaints about this one and people are beginning to stop using the canvas because the PDF’d version is useless. 

Hi ​@n989,

Unfortunately, we haven’t been able to take in development this issue yet. We plan to do so by the end of November, but I don’t have a clear timeline, as it depends on how much work is needed. 

I’m sorry for the incovenience,
Andreea. 

Keep us in the loop. We’ll be telling users to not utilize canvas until this gets fixed. It’s causing major aversion to the cognite tool as a whole as it is wasting people’s time because they are having to do things in cognite and then again in bluebeam/pdf exchange when they figure out it cant print. 

Oh, sorry to hear this. The team is working on some product stability items. As soon as we complete this task, we will address this bug.  

​@n989 As this behavior occurs only when the text size is considerably reduced, would it be possible to maintain the default size so the pdf print works as expected, until the issue is resolved?

Thank you,
Andreea.