Printing From Canvas

Hi ​@n989!

Thank you for suggesting this product idea. We will follow the traction this idea gets in the community. You can expect updates on this post if we decide to include this in our future roadmap, or if we require more information.

Hi ​@n989,

Could you please add a video with the issue above? I’ve tried reproducing the experience, but it looks good and doesn’t get blurry.  

Thank you,
Andreea.

I sent the video to Carlos Herrera, it wouldnt let me drop it here. 

Any luck on this?

Thank you for providing the video, ​@n989 ! The team will look into it and will share when we have more info. 

Any luck fixing this? Getting a lot of complaints about this one and people are beginning to stop using the canvas because the PDF’d version is useless. 

Hi ​@n989,

Unfortunately, we haven’t been able to take in development this issue yet. We plan to do so by the end of November, but I don’t have a clear timeline, as it depends on how much work is needed. 

I’m sorry for the incovenience,
Andreea. 

Keep us in the loop. We’ll be telling users to not utilize canvas until this gets fixed. It’s causing major aversion to the cognite tool as a whole as it is wasting people’s time because they are having to do things in cognite and then again in bluebeam/pdf exchange when they figure out it cant print. 

Oh, sorry to hear this. The team is working on some product stability items. As soon as we complete this task, we will address this bug.  

​@n989 As this behavior occurs only when the text size is considerably reduced, would it be possible to maintain the default size so the pdf print works as expected, until the issue is resolved?

Thank you,
Andreea.

​@Andreea Oprea  - Any update on this product bug? While maintaining the default size works, we can’t drive that behavior across all our users and this continues to be raised a major adoption hurdle to Canvas on MPC side.

​@Andreea Oprea  We have been directing people not to change the file size, but now it is starting to happen on files that arent resized. The user has to make the file larger to make it print legible. 

Here is another instance of the same issue where users are generating tickets on our end for this product issue:

When downloading a Cognite Canvas, the resolution of the shapes on the canvas is poor. See attachment as example.

Attached is the pdf export of the canvas with the poor resolution markups (page 4).
https://mpc.fusion.cognite.com/cdf-mpc-prod/industrial-canvas/canvas?canvasId=3330bb3b-d84e-4cc9-82a7-356a31a078a7&cluster=p001.plink.az-dsm-itcaas-001.cognitedata.com&workspace=industrial-tools

Hi ​@n989 ​@jjschumaker,

Apologies for the poor experience. The team will look into it, and I will come back with more updates.

Thank you,
Andreea.

​@n989 ​@jjschumaker Are you available tomorrow for a short call to debug the issue together with our engineering team? 

Andreea - ​@tddahnke and I are available tomorrow to show this issue with your team. What time would work for your team? Could we meet at 10am EST?

Yes, 10 am EST would work. Could you please schedule the meeting, and I will add the rest of the team.