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Facing issue while trying to access cognite support portal.


Hi Team,

I am trying to login into Cognite Support Portal (https://cognite.zendesk.com/hc/en-us/requests/). I am not able to enable MFA for my account using Microsoft Authenticator. Please help me with the steps to do this.
I am getting below window while trying to login, but not getting any code on my mobile Authenticator app.

 

Best answer by Dilini Fernando

Hi @Rani Supriya,

I hope you were able to reset your MFA. As of now, I’m closing this topic. Please feel free to create a new post if you have any questions. 

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5 replies

Dilini Fernando
Seasoned Practitioner
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  • Seasoned Practitioner
  • 671 replies
  • February 20, 2024

Hi @Rani Supriya,

I have reset your MFA. Can you try again? 

 


  • Author
  • Committed
  • 35 replies
  • February 20, 2024

How can reset the MFA.? I have already reinstall MFA.


Mithila Jayalath
Seasoned Practitioner
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@Rani Supriya Dilini has reset your MFA from our end. Try to login again to Cognite Support Portal so you can re-register for MFA.


Dilini Fernando
Seasoned Practitioner
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  • Seasoned Practitioner
  • 671 replies
  • February 29, 2024

Hi @Rani Supriya,

Did you manage to reset your MFA?

 


Dilini Fernando
Seasoned Practitioner
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  • Seasoned Practitioner
  • 671 replies
  • Answer
  • March 7, 2024

Hi @Rani Supriya,

I hope you were able to reset your MFA. As of now, I’m closing this topic. Please feel free to create a new post if you have any questions. 


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