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Question

Extraction pipeline alerts not sent to MS Teams channel email

  • December 13, 2024
  • 5 replies
  • 55 views

Hello,

 

we have set up an extraction pipeline with notification alerts. One of the contacts defined is an email address for a Microsoft Teams channel: <xxx.yyy.onmicrosoft.com@emea.teams.ms>, but we have not received notifications to this channel the last couple of days. Are this kind of addresses blocked in some way? 

We know the alerts have been triggered becuase we have other contacts defined with different email addresses and they receive the alert.

Mithila Jayalath
Seasoned Practitioner
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@Trym Homstøl did you get any notifications via MS Teams email before?


Yes, it worked up until a few days ago


Our testing shows that email alerts sent from Cognite extraction pipeline to xxx.onmicrosoft.com@emea.teams.ms is blocked in some way, but emails sent to xxx.onmicrosoft.com@no.teams.ms is received successfully. Its difficult to say if this is a Microsoft Teams issue or a Cognite issue, but emails are successfully received to both email adresses from other external services and me personally. 


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I would recommend turning this question into a support Ticket ​@Mithila Jayalath (unless you already have, of course :-)).

From an extractor pipeline perspective, we have not made any changes over the past couple of weeks to help explain this change in behavior.  It could possibly a change made between the extractor pipeline service, and your teams email service ​@Trym Homstøl.. Basically, this could be Cognite infrastructure, could be MS infrastructure, and we’ll need to follow this up in a support context. 


Mithila Jayalath
Seasoned Practitioner
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@Trym Homstøl ​I’ll convert this into a support ticket. Our support team will get back to you.


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