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Unstable call for the instance creating

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Seasoned

Hi,

We saw quite frequently an error message like below:

"could not add instances: 500 - Internal server error. Please report this error to support@cognite.com and provide us with your request id: 4594f717-51c0-9708-86d3-5c5431f60cd1 and cluster name: westeurope-1"

But when run it again it worked. The issue happens quite often(the number of instances in the request is close to 1000), could you have a check? Thanks.

 

Regards,

Xiaofeng

 

Best answer by Carin Meems

Hi @Xiaofeng Wang, I’ll close this thread for now based on Jason’s reply above. In case you come across the same situation, feel free to open a ticket with our Support team via support@cognite.com. 

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    Rishabh Thapliyal
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  • Jason Dressel
  • Seasoned Practitioner
  • 285 replies
  • August 2, 2023

@Xiaofeng Wang 

Thank you for sharing this.  I have reported.  I will get back to you with any updates 😀
-Jason

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  • Jason Dressel
  • Seasoned Practitioner
  • 285 replies
  • August 17, 2023

@Xiaofeng Wang , unfortunately support was not able to retrieve the logs for your request.  We’re working on a process to respond asap to these so we can provide better support.


Jason

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Seasoned Practitioner
  • Carin Meems
  • Seasoned Practitioner
  • 223 replies
  • Answer
  • September 11, 2023

Hi @Xiaofeng Wang, I’ll close this thread for now based on Jason’s reply above. In case you come across the same situation, feel free to open a ticket with our Support team via support@cognite.com. 

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