Skip to main content
Solved

Lost account in authenticator app

  • December 10, 2024
  • 6 replies
  • 64 views
Ramon Scheffer
Committed
Forum|alt.badge.img+1

Hi,

Apparently I lost the account in the authenticator app while not changing phones. How do I get this back? Due to this I am also not able to access the sharepoint site to exchange files with Cognite.

Regards,

Ramon

Best answer by Mithila Jayalath

​@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

View original
Did this topic help you find an answer to your question?

6 replies

Mithila Jayalath
Seasoned Practitioner
Forum|alt.badge.img

​@Ben Arnold is this something that you can help out?

Ramon Scheffer
Committed
Forum|alt.badge.img+1

Apparently the MFA needs to be reset as mentioned in other threads:

Cognite Hub, Cognite Hub

Mithila Jayalath
Seasoned Practitioner
Forum|alt.badge.img

​@Ramon Scheffer yes the MFA needs to be reset. But the problem here is, I’m not aware of the owner of the sharepoint site that you are referring. That’s why I tagged Ben to check whether he knows about it.

B
Practitioner
  • Ben Arnold
  • Practitioner
  • 1 reply
  • December 10, 2024

​@Mithila Jayalath I did not create a Sharepoint….it could have been ​@Ole Gabor Husebø or ​@Ginta Solyte 

Mithila Jayalath
1 person likes this
  • Mithila Jayalath
    Mithila Jayalath
Mithila Jayalath
Seasoned Practitioner
Forum|alt.badge.img
  • Mithila Jayalath
  • Seasoned Practitioner
  • 402 replies
  • Answer
  • December 17, 2024

​@Ramon Scheffer we have reset your MFA. Can you please try again to sign in?

Ramon Scheffer
Committed
Forum|alt.badge.img+1

​@Mithila Jayalath , thanks for resetting. Cognite is now back in the Microsoft Authenticator app and I could log on to the Teams Huntsman-Cognite folder. Thanks and regards

Mithila Jayalath
1 person likes this
  • Mithila Jayalath
    Mithila Jayalath

Reply


Terms & ConditionsCookie Settings

Cookie Policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie Settings