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Seasoned ⭐️⭐️⭐️
Dhande Rushikesh
Seasoned ⭐️⭐️⭐️
Oct 14, 2022 6:28 AM UTC
Solved

Facing SSL while using CDF SDK.

I am trying to read timeseries data from CDF on my local but facing SSL Error also showing cognite.client.exceptions.CogniteConnectionError.

[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:997) 

 

    Mithila Jayalath
    Mithila JayalathAnswer
    Expert ⭐️⭐️⭐️⭐️
    Oct 14, 2022 12:36 PM UTC

    @Dhande Rushikesh 

    The error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed usually originates as a result of not having up-to date certificates or as a result of some internal firewall interceptions and not as a result of Cognite's SDK/API. 
     
    I would suggest initially checking if there are any internal certificates that are blocking external requests and possibly try updating your python certifi package which could also help resolve the issue.

    If that doesn’t work can you try using a diffrent network and check? 

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    5 replies

    Anita Hæhre
    Expert ⭐️⭐️⭐️⭐️
    Anita Hæhre
    Head of Community
    Oct 14, 2022 12:33 PM UTC

    @Mithila Jayalath would you be able to look at this? 

    Anita Hæhre
    Mithila Jayalath
    Expert ⭐️⭐️⭐️⭐️
    Mithila JayalathAnswer
    Expert ⭐️⭐️⭐️⭐️
    Oct 14, 2022 12:36 PM UTC

    @Dhande Rushikesh 

    The error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed usually originates as a result of not having up-to date certificates or as a result of some internal firewall interceptions and not as a result of Cognite's SDK/API. 
     
    I would suggest initially checking if there are any internal certificates that are blocking external requests and possibly try updating your python certifi package which could also help resolve the issue.

    If that doesn’t work can you try using a diffrent network and check? 

      Seasoned ⭐️⭐️⭐️
      Dhande RushikeshAuthor
      Seasoned ⭐️⭐️⭐️
      Oct 17, 2022 4:40 AM UTC

      Hi @Mithila Jayalath External 

      I have already update certifi package and also try with different network but same issue persist.

      Expert ⭐️⭐️⭐️⭐️
      Carin Meems
      Expert ⭐️⭐️⭐️⭐️
      Oct 18, 2022 12:26 PM UTC

      Hi Rushikesh,

      As you are aware we are further troubleshooting the issue in the support ticket you created for this. We’ll keep you updated via that and close this thread. 

      Best,

      Carin

      Active ⭐️⭐️⭐️
      Maksym Kaban
      Active ⭐️⭐️⭐️
      Dec 6, 2023 5:35 PM UTC

      Hi
      I am facing same issue today. Does anybody already have solution?

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