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On behalf of Celanese InField 2.0 super users:
Can the threshold for triggering offline mode be adjusted? Based on this Cognite Hub posting, it is understood that offline mode is only triggered when there is a complete loss of connection. Currently, users are experiencing issues with offline mode triggering during instances of slow/poor connectivity. We are noticing with the Zebra devices specifically, that they tend to hold on to a connection signal for as long as they can regardless of the strength of the signal. This is causing instances where the connection becomes so poor that the users are unable to capture their data and, in some cases, lose their data during a signal transition phase by which the devices switch to a stronger signal connection. The devices are never truly in a “no connectivity” state and therefore Infield never initiates offline mode.
This is currently a high priority issue and is causing two units at the site to consider forcing the devices into airplane mode and working in InField offline mode by default. The users would then only rely on the wifi connection in the control rooms to upload their data once their round is complete.
