Hello everyone:
I have a problem starting the DBExtractor service, it gives me the following error:
Services:
![](https://uploads-eu-west-1.insided.com/cognite-en/attachment/221e7dc7-7a90-4a67-b855-4e10109a38c3.png)
Event Viewer windows:
![](https://uploads-eu-west-1.insided.com/cognite-en/attachment/f2f30376-6a6d-4193-a409-54526fc7dcb8.png)
but the folder and file if it exists:
![](https://uploads-eu-west-1.insided.com/cognite-en/attachment/6faeba7a-edb1-49f7-a1f2-ccf1de28eb08.png)
my operating system (it was also tested on windows server 2012 giving the same error):
![](https://uploads-eu-west-1.insided.com/cognite-en/attachment/18fd25d8-e082-4cc5-a3f4-b71cd234b3da.png)
![](https://uploads-eu-west-1.insided.com/cognite-en/attachment/0a5d933f-4f72-4982-962d-c24da32d4610.png)