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Unstable call for the instance creating

  • 1 August 2023
  • 3 replies
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Hi,

We saw quite frequently an error message like below:

"could not add instances: 500 - Internal server error. Please report this error to support@cognite.com and provide us with your request id: 4594f717-51c0-9708-86d3-5c5431f60cd1 and cluster name: westeurope-1"

But when run it again it worked. The issue happens quite often(the number of instances in the request is close to 1000), could you have a check? Thanks.

 

Regards,

Xiaofeng

 

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Best answer by Carin Meems 11 September 2023, 08:02

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@Xiaofeng Wang 

Thank you for sharing this.  I have reported.  I will get back to you with any updates 😀
-Jason

J
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@Xiaofeng Wang , unfortunately support was not able to retrieve the logs for your request.  We’re working on a process to respond asap to these so we can provide better support.


Jason

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Hi @Xiaofeng Wang, I’ll close this thread for now based on Jason’s reply above. In case you come across the same situation, feel free to open a ticket with our Support team via support@cognite.com. 

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