Solved

getting access denied error while doing labs for Cognite Fundamentals course

  • 24 November 2022
  • 11 replies
  • 117 views

Badge

I was trying to complete the Cognite fundamental modules. I am getting the below access denied error only while doing the last 3 labs.

 

Could you please assist for the same?

icon

Best answer by Madina Kholmatova 24 November 2022, 11:15

View original

11 replies

Userlevel 3
Badge +2

Hi @Malik Ankita

Thank you for posting your question here. 

To understand the issue here, can you provide more details? Which lesson you are doing? Did you use the same email address to sign into CDF as you use to login to learn.cognite.com? Did you select the correct project, learn in this case? Did refresh help? Can you also try to login in incognito mode please? 

If these above don’t help, please provide some recording of your screen!
Best regards, 
Madina

Badge

To understand the issue here, can you provide more details? Which lesson you are doing? I am working on Cognite fundamentals module 7 lab exercise where we need to go to “Integrate staging area” as mentioned in steps  to upload CSV file. There I am getting to see the attached error as above.

Yes, I am trying to use the same email address for Cognite lab work, I am registered with learn.cognite.com to sign in to CDF. I tried to select the project as per guidelines in the manual and tried refreshing couple of times and working in Incognito as well didn’t helped much here. As getting the access denied error for same.

Please assist for next steps for resolution. Thanks!

Userlevel 3
Badge +2

Hi again @Malik Ankita , 

Thanks for sharing! I have forwarded the issue to our support team. They are looking into it and get back to you as soon as possible! 

Thank you for your patience! 

Best regards,
Madina

Badge

Hi Madina

This is Debashis from Accenture. I also get same issue while doing lab exercise.  My corporate mail id is debashis.mallick@accenture.com .. I logged with same user id with lab and academy 

 

Userlevel 3
Badge +2

Hi @debashismallick

Thank you for reaching out! We are looking into the issue currently and get back to you as soon as possible. 

Best regards, 
Madina

Badge

Hi @Madina Kholmatova 

 

I need to complete the Cognite Data Fusion Fundamentals.  by 30th . Still do not have access

 

Userlevel 3
Badge +2

Hi again @debashismallick

Our support team is investigating the issue and we are sorry for the inconvenience. They will reach out as soon as they can!

Thanks for your patience!

Best regards,

Madina

Badge

Sending Har file

Userlevel 3
Badge +2

Hi @debashismallick

I see that you have ran your transformation successfully. We have given the capabilities, and let me know if the issue has been resolved!

 

Best regards,
Madina

Badge +1

Hi @Madina Kholmatova ,

The user informed support that the issue is resolved. 

Best regards,
Vivek

 

 

 

Badge

The issue is resolved as I was able to complete the module with the guidelines and support provided on the same. We can close this. Thanks! 

Reply