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A college has lost the Cognite hub account in the authenticator app.

He cannot register as new account since his account exists.
He needs to re-register Cognite hub but does not have the account details to manually enter them.
Could you please provide details of the code and URL.
Note that currently Cognite hub only provides the option to authenticate via the authenticator app. Could you also provide the option to authenticate via a text message.

 

Hello Kim, this is Maria from Cognite. I would appreciate if you can provide your colleague’s email to me, that way I can reset his multifactor authentication. You can send his contact information to maria.fonseca@cognite.com. We will take in consideration your feedback and improve our process to re-register MFA. Thank you in advance.

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