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Charts not loading

  • 30 May 2023
  • 5 replies
  • 76 views

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Have been having issues with Cognite Charts since it’s been merged into CDF. Whenever I try to go to charts, I have to clear the cache in my browser for it to work, otherwise it doesn’t load. This is a small nuisance that can prevent people from adopting the use of Charts as their daily tool.

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Best answer by Carin Meems 31 August 2023, 10:57

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Hello, Richard.

Thank you for reporting this. You should not need to clear your cache to load here. 

Let us investigate and reach out directly to fix this nuisance.

 

Best regards

Knut

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Hi, @rmaidla 

Quick question, do you have to clear cache every single time or once in a while? 

 

Knut 

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@Knut Vidvei , We have also seen this issue with Charts, once in a while.

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@rsiddha thank you for adding your experience here. We have someone looking into this and will get back once we know more. 
 

Knut

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Closing this thread with this comment because user was not able to reproduce. Please report again if the issue appears!

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