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On behalf of Celanese InField 2.0 super users:
Can the threshold for triggering offline mode be adjusted? Based on this Cognite Hub posting, it is understood that offline mode is only triggered when there is a complete loss of connection. Currently, users are experiencing issues with offline mode triggering during instances of slow/poor connectivity. We are noticing with the Zebra devices specifically, that they tend to hold on to a connection signal for as long as they can regardless of the strength of the signal. This is causing instances where the connection becomes so poor that the users are unable to capture their data and, in some cases, lose their data during a signal transition phase by which the devices switch to a stronger signal connection. The devices are never truly in a “no connectivity” state and therefore Infield never initiates offline mode.
This is currently a high priority issue and is causing two units at the site to consider forcing the devices into airplane mode and working in InField offline mode by default. The users would then only rely on the wifi connection in the control rooms to upload their data once their round is complete.
Thank you for your valuable feedback!
We appreciate your effort. Kindly ensure all necessary details are provided. Stay tuned for updates on the progress of your submission. Feel free to reach out if you have any additional information to share.
Hi@crgomez13 - thanks for your feedback.
As you are already aware of, we are actively working on improving our “offline mode” capabilities in areas where there is “low connectivity”. Modifying tresholds is one thing we are doing as part of this. We are aiming to have an updated version of “offline mode” available in the next release with this feedback taken into account.
Br,
Kristoffer
Hi@crgomez13 - we just released a new version of InField that have a lot of improvements to “offline mode”. I’ll mark this specific item as “implemented” for now, but please bring forward new product ideas on “connectivity” in the future.
Br,
Kristoffer