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Difficulties to open a Canvas created on the last version

  • 19 February 2024
  • 6 replies
  • 126 views

Hey, anyone here are facing difficulties trying to open Canvas created on the last version?

I created a Canvas with the las version. When I try to open this canvas on the actual version, the canvas is empty. I go to “Version history” and click to open the last version, the system asks to restore the last version. When I do, nothing happens, and I still can not see the Canvas that I created. 

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Best answer by Karinnensantos 20 March 2024, 13:46

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6 replies

Userlevel 3

Hi @Karinnensantos,

Can you perhaps share a recording with the actions that you are trying to take? Screenshots would work as well. Would be easier to spot the issue. 

Thank you,
Andreea. 

Userlevel 4
Badge +2

Hi @Karinnensantos,

If the issue is still relevant, would you be able to provide me with the requested information? 

Still very important. The canvas that was created in the last just dont open in this new version. Open like this, without any information that was put before.

 

Userlevel 3

Thank you for the details. We will investigate the issue and come back to you when is fixed.

Userlevel 3

@Karinnensantos the team has fixed the issue. Could you please check and let me know if the issue is still happening? 

Thank you,
Andreea.

Hey! Thank you for your support!

He still cannot open the old canvas created on the new version, but when he change to the last version, he can open the Canvas saved.

 

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