Replies posted by Irie

9 Replies

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Committed
IrieCommitted
asked in InRobot [Early Adopter]

Inquiry regarding communication between InRobot server and our client PC

Thank you for your support and the suggested web test. I appreciate your assistance in resolving the Video Streaming issue.I will perform the tests as you've recommended. Please allow me some time to complete them.Your patience is greatly appreciated, and I'll keep you updated on the progress and results.

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I
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7 months ago
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IrieCommitted
asked in InRobot [Early Adopter]

Inquiry regarding communication between InRobot server and our client PC

Hello,I would be grateful if you could let us have your answer concerning this matter. Could you please provide me with an update on the status of this matter?

9
I
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7 months ago
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IrieCommitted
asked in InRobot [Early Adopter]

Inquiry regarding communication between InRobot server and our client PC

Thank you for the detailed response and explanations regarding the Video Streaming using the WebRTC media server. We greatly appreciate your assistance in clarifying the communication process.To ensure we have a complete understanding, could you please confirm whether the session setup for Video Streaming occurs from the LAN to the internet? Understanding the direction of this communication will help us verify if our firewall blocks the Video Streaming. We noted that even in cases of bidirectional communication, if the session is established from the LAN to the internet direction, the firewall does not block the traffic. In our experimentation environment, we have confirmed that despite internet-to-LAN communication being blocked by our firewall, we are still able to utilize the Video Streaming feature of InRobot.In our experimentation environment, the firewall passes all communication from the LAN to the internet, while blocking all traffic from the internet to the LAN. On the other h

9
I
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7 months ago
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IrieCommitted
asked in InRobot [Early Adopter]

Inquiry regarding communication between InRobot server and our client PC

Thank you for providing us with the information and the architecture drawing. We have reviewed the details and have a few follow-up inquiries and concerns regarding the video streaming communication.Firstly, although we have already whitelisted the Video Streaming communication, we are still unable to view the video feed within the application. Furthermore, your Japanese support team had identified packet loss occurring within your server logs. We would appreciate further guidance or troubleshooting steps to resolve this issue.Regarding the system architecture diagram, it appears that WebRTC communication is established from the Enterprise WebRTC media server to the client PCs. We would like to confirm if this interpretation is correct. Allowing communication from the internet to our internal LAN violates the security policies defined within our organization. We need to make any communication with external resources adhere to our established security guidelines. Therefore, Understandin

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7 months ago
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IrieCommitted

Cognite Charts : Improvement request for ChartsPlanned for development

Helloit has been 3 months since I received the response. We are very interested in the addition of this new feature. Can you please provide an update on the progress?Thank you.

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Arun Arunachalam
Seasoned Practitioner
13 days ago
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Committed
IrieCommitted

Cognite Functions: Request for Functionality AdditionGathering Interest

Thank you for your response and the helpful information about maintaining deployments to Functions using Github.I just wanted to mention that the users implementing and utilizing functions may not necessarily be IT engineers, so it's important to keep the implementation process as simple as possible. Additionally, while I had set up a Github environment, the personnel at the site have had some difficulty using it effectively. Therefore, I believe that using a GUI for operations would be the most efficient way to proceed with their work.

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J
Practitioner
1 year ago
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Committed
IrieCommitted

Charts: Request for Functionality EnhancementGathering Interest

Thank you for your response.You have understood the issue correctly. When there are multiple time series with multiple axes that are not aligned, it results in too many grid lines, making it difficult to read the chart.I will be sure to send you the requested screenshot separately. Please let me know if you have any further questions or concerns.

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Anita Hæhre
Seasoned Practitioner
1 year ago
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Committed
IrieCommitted

Charts: Request for Functionality EnhancementGathering Interest

Thank you for your response regarding my request for functionality enhancement. I appreciate your efforts in considering my suggestions and providing a solution.I am glad to hear that the suggested functionalities have been already implemented and I find them useful. However, I would also like a feature that would allow users to align the tick marks of multiple vertical axes with different scales at the same position. This would further improve the readability and clarity of the line graph data and make it more user-friendly.Thank you again for your attention to my request, and I appreciate your continued support. Please let me know if there is any further information needed.

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Anita Hæhre
Seasoned Practitioner
1 year ago
I
Committed
IrieCommitted

Cognite Charts : Improvement request for ChartsPlanned for development

Hello,I would like to inquire about the progress of this feature request. Could you please provide me with an update on the status of this request?

10
Arun Arunachalam
Seasoned Practitioner
13 days ago

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